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Level 3 IT Support Help Des

North York, Ontario
  • 5+ years experience working in IT and/or a managed IT services provider (MSP)
  • Be proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities
  • Ability to multi-task multiple clients and team members under tight deadlines
  • Ability to conduct research into a wide range of computing issues is required
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to absorb and retain information quickly
  • Possess exceptional customer service orientation
  • Possess and demonstrate excellent verbal and written communication skills
  • Possess and demonstrate excellent interpersonal skills is a must as this is a customer-facing role
  • Proven technical, analytical and problem-solving skills
  • Highly self-motivated and directed with a passion for technology and I.T.
  • Post-secondary education in Computer Science / Information Technology
  • Obtained industry certifications such as Cisco, Microsoft, and CompTIA
  • Must achieve an industry certification within 6 months of employment
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