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Salesforce Community Admin - 5656

Toronto, ON
The Salesforce Community Admin would be part of the Digital Product Operations group (located at our client's Toronto Head office).

This community admin is expected to perform the following tasks:
  • Serve as one of the community administrator for our Salesforce environment
  • Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Setup weekly activities for retailers as outlined by the business.
  • Investigate production problems and coordinate/follow up with our global team on resolution
  • Help testing of platform in QA prior to releasing
  • Deploy AODA compliant HTML versions of various content
  • Create documentation cookbook for our support group
  • Create email & SMS campaigns and journeys through Marketing Cloud
Skills required:
  • Salesforce Administrator Certification
  • Salesforce Marketing Cloud Certification
  • 3+ years’ Experience in Salesforce Administration
  • 2+ years’ Experience in Marketing Cloud
  • In depth knowledge of HTML5 & CSS is a must
  • General knowledge of AODA
  • Prior experience with SFDC development tools, including Apex, SOQL, SOSL, Lightning, and VisualForce is a plus
  • Prior experience with Service Cloud is a plus
  • Excellent communication and analytical skills
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