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Business Analyst (ServiceNow) - 14924

Burnaby, BC
Our Telco client in Burnaby is in need of a Business Systems Analyst with ServiceNow experience for an initial 12 month contract

Responsibilities include
  • Business Analysis (working with customers & stakeholders to scope & map Catalogue Services and associated E2E Process);
  • System Configuration (creating the service & process content in a Service Catalogue and automated Process Management tool);
  • Training; Documentation;
  • Project involvement and moderate project management;
  • Go-live & ongoing Tier 2 support for customers, transactions, process, stakeholders; and overall accountability for the success & evolution of the Request Management Process/Service.

Should have relevant experience in IT or similar Service Desk environments; specific experience in Request Mgmt (ie: not just technical expertise); and strong skills in complex business customer service as well as collaboration in large complex enterprise environments.

Required Skills
  • Valuable skills are Excel, Reporting, PowerPoint/Visio.
  • Experience in ServiceNow (Service Now) is an asset (more than just having used it - should have experience in content/administration/development etc).
  • ITIL Experience is valuable.
  • Other relevant experience in web based business applications maybe helpful. This is NOT a "Developer" role, but knowledge/experience in application development may be beneficial.
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