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Senior Business Analyst

Fredericton, NB
Role: Senior BA

The Enterprise Resourcing Planning (ERP) Project is a business transformation project with a vision: “Timely access to information that drives decision making”. The business transformation is supported by Oracle Cloud ERP Software as a Service (SaaS), which has been procured by the province.

The Government of New Brunswick (GNB) is leveraging a long-term relationship with a partner, IBM, who can support the implementation and configuration of the Oracle Cloud ERP SaaS. GNB has also assembled an internal project team of Subject Matter Experts (SME) to supplement the Implementation Partner. Given the investment and impact to government and its citizens, GNB will ensure a comprehensive and qualified team is dedicated to the project to ensure success, achieve client satisfaction and mitigate risk.

The ERP Project includes the following areas of transformation:

• Processes – Business processes within and between human resource, financial and procurement areas will be redesigned and standardized to incorporate proven practices.
• Technology – Technology will be modern, secure, reliable, regularly updated and will enable end-to-end business processes.
• Information – An organization-wide approach to accessing, managing and analyzing human resource, financial and procurement information.

The ERP Project will build and implement, across all parts of GNB a quality ERP solution which will cover the following three business primary domains: Human Resource Management, Financial Management and Procurement. The solution will be developed in multiple releases over 5 to 6-year timeline and will encompass multiple business processes, technology systems, and information that empowers all government employees to make better and more timely decisions.

Within the scope of the project there is a work stream to define and implement a Production Operational Model to ensure the sustainable maintenance and evolution of the ERP solution. The Implementation Partner in collaborate with SNB will determine the model for operational support, which will be required a head of the first release.

ERP Project Team Overview

We are team of people who are passionate about business transformation and seek to deliver the best experience for the Government of New Brunswick. At ERP, we’re committed to our work through collaborative approaches, teamwork and most importantly accountable to each other’s success as well as individual successes.

Ability to contribute, communicate, demonstrate flexibility and adapt in an evolving project team environment is vital in working within the team in a supportive and effective manner. The ability to work directly with multiple project team members and cross functional partner to promote adoption of new business process and technology solutions will be key.

All members of the ERP Project are key to the success of the business transformation. Meaning, all are responsible to champion the change and ensure business areas are supported effectively and communicated with.

NOTE: For the successful candidate, an overview of the ERP Change Management Strategy and expectations for business interactions will be provided.


Client is a shared services organization that provides a variety of services to GNB departments. Technology Services offers services including, but not limited to procurement, implementation and operational support of information technology solutions. Providing streamlined and modern support services to core government departments allows Technology Services to provide a standard and consistent level of IT service.

Project Tasks and Deliverables:

1. Jurisdictional Reviews and Research:
a) Coordinate jurisdictional reviews with other public-sector and/or private organizations with ERP SaaS solutions to explore their operational models and learn from their experiences.
b) Access knowledge bases such as Gartner or other advisory sources with insight into industry trends for IT Operational Models for ERP SaaS solutions.

2. Operational Business Models: working closely with the  Technology Services and ERP Project Team to produce a series of business models (i.e., domains and top-level functions) depicting current state (“as is”) and future state (“to be”) of Information Technology Service Management (ITSM) business processes related to the Oracle Cloud ERP Software. These visual representations will clearly depict the connections and inter-dependencies between various inter-connected business capabilities while depicting the relationships between the business outcomes and various system components required achieve the business outcomes associated to the project.

Specifically, these models include but are not limited to the following:
• Process and data flow models for incident management, access management, service delivery operations and release planning, support planning, infrastructure resource planning, service delivery planning, and service and solution implementation
• High-level system interactions related to ITSM to support operational procedures and training
Example “As Is” Artifacts to consider, but not limited to:
• Establish all  Technology Services and Business Unit stakeholders in place today. Define roles and responsibilities how they contribute to the existing Support models in place.
• Identify and analysis the role that exciting tools within SNB Technology Services provide today. Some of those tools include:
§ Remedy
§ CA Clarity
§ SharePoint § MS Teams
§ HP Quality Centre
§ Others

Example “To be” Artifacts to consider, but not limited to:
• Establish all SNB Technology Services and Business Unit stakeholders required to support the Oracle Cloud ERP Software. Define roles and responsibilities how they contribute to the ERP Support model.
• Embracing a DevOps approach may mean embracing new tools for communication, automation, and cross-team collaboration. When assessing new tools, it’s important to ask questions like:
§ Does this tool work in our environment and integrate with existing tools?
§ Does it meet our needs?
§ Do all new tools work together in a comprehensive, cohesive toolset?

Deliverable Format: Microsoft Visio and/or IBM Blueworks as required
Approval: ERP Project Business Owner, ERP Project Functional Owners / Leads, ERP Solution Services Director, ERP Solution Services Managers

3. Business Policies, Standards and Procedures: working closely with the Technology Services and ERP project stakeholders, produce a set of standards, policies and operating procedures for the Information Technology Service Management (ITSM) of Enterprise Resource Planning solution.

Specifically these include but are not limited to the following:
• Procedures for user access and security management
• Procedures for incident reporting and escalation
• Procedures for software testing and release management
• Procedures for managing software licensing and compliance
• Procedures for customer relationship management, customer support, development/testing, system changes, system/feature implementations, and operational support of ERP solution services.
• Procedures for capturing and reporting on established key performance indicators (KPIs) such as:
§ MTBF (mean time between failures),
§ MTTR (mean time to recovery, repair, respond, or resolve),
§ MTTA (mean time to acknowledge)
§ Etc.

Deliverable Format: Microsoft Visio, IBM Blueworks, Microsoft Word and Microsoft Excel as required
Approval: ERP Project Business Owner, ERP Project Functional Owners / Leads, ERP Solution Services Director, ERP Solution Services Managers
The Senior Business Analyst will be required to sign a non-disclosure agreement and complete the Privacy and Security training, as required by the ERP Project, prior to commencing the assignment.
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