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Senior Customer Solutions Architect - (SAL03010-19)

Vancouver, BC


Join our client's team
Our client's Business Solutions West (BSW) and Customer Relationship & Solutions Management (CRSM) provides end-to-end sales, marketing and post-sales business customer support from British Columbia (BC) & Alberta (AB).
Our client's Business Solutions - Sales team is dedicated to supporting business customers in Western Canada. They help connect their customers with industry-leading technology solutions to create opportunities and solve business challenges across both public and private sectors and across various segments.
Our client's Business Solutions - Marketing team leads product marketing for most of their wireline and wireless business solutions, strategic alliances and support for sales tools and analytics. The team also oversees regional customer marketing.
Our client's Business Solutions - Customer Relationship & Solutions Management team provides customer solutions architecture, deal pursuit, solutions delivery, customer care, and operations support for our client's business customers across all segments.
Here’s the impact you’ll make and what we’ll accomplish together
Our client Customer Relationship & Solutions Management team is seeking a Senior Customer Systems Engineering (CSE) Specialist to join a dynamic Pre-sales Engineering team, supporting both mid-market and enterprise customers.
Here’s how
You have a passion for information & communication technologies (ICT) with demonstrated experience in technical solution consulting. You will interface with the Premier Sales Organization (PSO) to perform business needs assessment, product demonstrations, whiteboard discussion, opportunity qualification, and solution design and proposal development.
You’re the missing piece of the puzzle with:
  • Solid understanding of, and experience with, enterprise scale integrated Information Technology (IT) security solutions such as those involving: multi-site implementation, local area network (LAN)/wide area network (WAN)/security inter-operability, dynamic routing protocols, and failover and high availability systems
  • Understanding of network security infrastructure like firewall, virtual private network (VPN), network intrusion prevention system (IPS), web proxy, e-mail, data loss prevention (DLP), authentication, authorization
  • Understanding of wireless solution design and architecture knowledge & experience
  • Ability to uncover and understand business requirements through a consultative process
  • Ability to navigate ambiguity, clearly communicate risks, anticipate challenges, seek clarification and set clear expectations with customers and internal stakeholders
  • Excellent technical writing, design consultation and presentation skills
  • Ability to articulate both business and technical value of information security solutions
  • Ability to work with limited supervision in a competitive environment
  • Post-secondary degree or technical diploma in Engineering or Computer Science
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