Job Title: Specialized IT Consultant

Work Arrangement

Onsite (5 days per week)

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Role Summary

The Specialized IT Consultant will support and coordinate IT service delivery, governance, and stakeholder communications for healthcare-related systems. The role combines service desk coordination, business analysis, governance support, and executive-level communication, with a strong focus on privacy, security, and public-sector healthcare compliance.

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Key Responsibilities

• Lead, coordinate, and monitor ticket support activities for healthcare service providers using hosted MIS and HRIS platforms

• Track and manage ongoing service requests such as onboarding and organizational changes, coordinating resources and setting expectations with clients

• Escalate incidents and service issues as required to ensure timely resolution

• Manage governance secretariat activities, including:

  • Meeting preparation

  • Action item tracking

  • Circulating detailed meeting minutes

• Facilitate internal and external working group sessions

• Draft, manage, and publish stakeholder communications through required approval processes

• Support senior leadership with executive briefings, reports, presentations, and responses to information requests

• Conduct business needs analysis and produce:

  • Business and system requirements

  • Functional and non-functional requirements

  • Use cases, data flows, and process diagrams

• Ensure adherence to privacy, security, and healthcare regulatory requirements

• Follow industry best practices for IT service management and governance

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Required Skills & Experience

Public Sector & Healthcare Experience

• Minimum 2+ years of experience in the public sector within healthcare

• Strong understanding of personal health information protection legislation and its application in healthcare systems handling PHI

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Management & Communication Skills

• Proven ability to build and maintain strong stakeholder relationships

• Excellent verbal and written communication skills

• Strong customer service mindset with tact and diplomacy

• Strong analytical, problem-solving, and decision-making skills

• Ability to manage multiple priorities and meet strict deadlines

• Effective listener with a collaborative, team-oriented approach

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Technical Skills

• Hands-on experience with:

  • Microsoft Dynamics GP

  • BSSI HFM

  • Logibec Quadrant Workforce Solutions

• Experience using Microsoft tools:

  • MS Project

  • MS Teams

  • MS PowerPoint

  • MS Excel

  • MS Visio

• Knowledge of AODA compliance

• Familiarity with OTR

• Working knowledge of ITIL and IT service management practices, including:

  • Incident management

  • Change management

• Experience coordinating Service Desk operations involving systems governed by PIPEDA

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General IT & Project Management Experience

• Knowledge of IT project management standards and methodologies (PMI / PMBOK)

• Experience managing IT change activities, including:

  • Change requests

  • Implementation and back-out plans

  • Resource scheduling

  • SDLC documentation

• Experience tracking and reporting project and service status to multiple stakeholder groups

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Must Have

• Experience with Microsoft Dynamics GP, BSSI HFM, and Logibec Quadrant Workforce Solutions

• Experience coordinating Service Desk operations and technical projects involving PIPEDA-regulated data