Summary

As an Office Services Manager supporting my client, you will be responsible for overseeing all office services operations, ensuring an efficient, safe, and engaging workplace environment while driving operational excellence and vendor performance.

As the Office Services Manager, you will oversee all activities at the assigned office location, manage daily site operations, and serve as the primary point of contact. You will work closely with my client’s Site Leaders, Finance team, and other internal departments to address business needs. In partnership with my client’s Real Estate Site Services (RESS) Regional Lead and Subject Matter Experts, you will help enhance employee engagement, satisfaction, and operational efficiency.

This role requires a consistent onsite presence. You may be contacted regarding facility emergencies outside of regular working hours; however, response is optional.

This position is part of the Office Operations function and is responsible for delivering comprehensive office support to my client’s business units and employees.

---

Resource's Typical Working Day | What You’ll Do

• Serve as my client’s primary point of contact for local Site Leaders, RESS Regional Lead, and all employees regarding day-to-day site operational matters.

• Oversee all aspects of site operations, including:

  • Reception

  • Security

  • Business Continuity

  • Emergency Response Planning

  • Environmental Health & Safety programs

  • Ergonomics

  • Green initiatives and sustainability

  • Food services

  • Office supplies

  • Record retention

  • Asset management

  • Recycling programs

  • Employee satisfaction surveys

  • Transportation services

  • Related operational activities

• Collaborate with Site Leadership and the RESS Regional Lead to foster a positive employee experience by proactively addressing team and site needs.

• Assist in developing action plans based on employee survey results, suggestion box feedback, and insights from site meetings.

• Partner with Site Leadership to establish and implement site-level initiatives, leveraging best practices from the RESS Regional Lead.

• Work closely with the RESS Regional Lead and Finance team to prepare, manage, and forecast operational budgets and site costs.

• Identify opportunities for cost optimization and service improvements.

• Supervise contract administration, insurance, and risk management for all site services and vendors, ensuring compliance with legal and corporate requirements.

• Develop and manage occupancy plans and seating assignments in alignment with business space requirements.

• Oversee office moves, expansions, and facility projects (HVAC, electrical, plumbing), leveraging regional RESS support.

• Act as the primary liaison with landlord property management services and coordinate visits for internal and external guests, including regulatory agencies.

• Support Corporate Shipping, Receiving, and Global Trade functions.

• Provide local support for onboarding, orientation, recruitment, and university relations activities.

• Partner with IT to support new hires, telecommunications, videoconferencing, and any specialized site requirements.

• Organize and manage employee engagement initiatives, including events, charitable activities, and community relations programs.

---

Must-Have Skills

• Vendor Management Expertise: Proven ability to manage vendor relationships, monitor performance, and ensure contractual compliance across multiple service providers.

• Strong Interpersonal Skills: Ability to build productive cross-functional relationships with a positive, professional approach.

• Effective Communication Skills: Clear and concise written and verbal communication skills.

• Vendor & Contract Oversight: Experience managing vendor contracts and aligning deliverables with business objectives.

• Strong understanding of operational processes, systems, and procedures within office services functions.

• Advanced mathematical skills: Ability to calculate percentages, discounts, markups, and budget variances accurately.

---

Nice-to-Have Skills

• Financial Acumen: Experience with budgeting, invoice reconciliation, and financial reporting.

• Customer-Centric Mindset: Commitment to delivering exceptional service and continuously improving the employee experience.

• Audience Awareness: Ability to tailor communication style based on stakeholder needs.

• Collaborative Approach: Open to feedback and effective in cross-functional environments.

• Team Player Attitude: Supportive, inclusive, and knowledge-sharing mindset.

• Strong organizational skills with a proactive, inquisitive approach.

---

Experience

• 4–5+ years of related experience required.

• Prior shift manager or supervisory experience preferred.

---

Education

• High School Diploma or GED required.

---

Technical Skills

• Advanced proficiency in Microsoft Office (Word, Excel, Outlook, etc.).

• HVAC systems knowledge (training provided).

• Coupa Procurement Tool (training provided during onboarding).

---

Interview Process

Minimum three-stage virtual interview process.