Role Summary

We are looking for an experienced Atlassian Administrator to support ongoing client engagements involving Jira, Jira Service Management, and Confluence.

This role focuses on hands-on administration, configuration, cleanup, and optimization of Atlassian tools in real-world enterprise and mid-market environments.

The ideal candidate has worked as a Jira Site Admin or Senior Jira Admin, is comfortable managing multiple projects and spaces, and can independently configure workflows, automations, and integrations to support business teams.

Key Responsibilities

Jira Administration

• Administer Jira as a Site Admin or Senior Project Admin
• Create and manage Jira projects (Software, Service Management, and Business projects)
• Configure and maintain:
• Workflows and workflow schemes
• Screens and screen schemes
• Issue types and custom fields
• Field configurations and permission schemes
• Build and maintain Jira automations to streamline team workflows
• Support and configure Advanced Roadmaps (plans, hierarchies, dependencies)

Jira Service Management (JSM)

• Configure and administer Jira Service Management projects
• Set up request types, queues, SLAs, and customer portals
• Create automations and integrations between Jira Software and JSM
• Experience with Opsgenie (incident management, alerts, on-call schedules) is a strong plus

Confluence Administration

• Administer Confluence spaces and permissions
• Support page templates, space structure, and content organization
• Assist teams with best practices for Confluence usage and cleanup

Optimization & Maintenance

• Perform Jira and Confluence cleanup and optimization activities:
• Removing unused fields, workflows, schemes, and projects
• Improving performance and usability
• Standardizing configurations where possible
• Support ongoing administration for multiple client environments

Marketplace Apps & Integrations

• Work with Atlassian Marketplace apps and plugins
• Assist with installation, configuration, upgrades, and basic troubleshooting
• Experience evaluating and recommending apps is a plus

Nice to Have (Not Mandatory)

• Experience with Atlassian site or Jira project migrations (Cloud-to-Cloud, Server/DC-to-Cloud)
• Exposure to data cleanup and migration tools
• Familiarity with enterprise Atlassian environments

Required Experience & Skills

• Hands-on experience as a Jira Administrator or Site Admin
• Strong practical knowledge of Jira configuration and administration
• Working experience with Jira Service Management
• Experience administering Confluence
• Comfortable working with multiple client environments
• Good communication skills and ability to work independently

Preferred Qualifications

• Atlassian certifications (ACP or similar) are a plus, but not mandatory
• Experience supporting consulting or client-facing environments is preferred