Job Title: Systems Analyst

Work Arrangement

Onsite
Frequent travel required

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Role Summary

The Systems Analyst will provide senior-level technical expertise in the design, analysis, implementation, and transition of telephony technology replacement initiatives, primarily supporting public safety and emergency communication environments. The role involves assessing current-state telephony systems, defining remediation plans, supporting implementation, and ensuring operational readiness across multiple sites.

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Key Responsibilities

• Provide senior technical expertise for telephony technology replacement and modernization initiatives

• Assess and document current-state telephony infrastructure and prepare remediation plans

• Design and support implementation of telephony solutions across emergency dispatch environments

• Configure, integrate, and support Avaya-based telephony platforms and related infrastructure

• Analyze, troubleshoot, and resolve complex telephony and platform issues

• Lead issues management including identification, mitigation, escalation, and resolution

• Collaborate with architects, analysts, vendors, and development teams on solution design and integration

• Support unit testing, end-to-end testing, and system validation activities

• Develop and maintain technical, operational, and test documentation

• Lead design and implementation of monitoring solutions for telephony platforms

• Coordinate telephony readiness with network and infrastructure projects

• Provide onsite operational support during transition phases, including coordination across multiple facilities

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Technical Skills & Experience

Telephony & Infrastructure Expertise

• Strong experience implementing and supporting enterprise telephony systems

• Hands-on experience with:

  • Avaya Aura (R10), Communication Manager, Session Manager

  • Enterprise Survivable Server (ESS) failover configurations

  • Softphone solutions and contact center technologies

  • PBX, analog trunking, and legacy telephony systems

  • VOIP, SIP, Session Border Controllers (SBC)

  • Automatic Call Distribution (ACD)

• Experience integrating telephony with:

  • Voice recording solutions

  • Dispatch systems

  • Third-party vendor platforms

• Knowledge of public safety / emergency communications environments is a strong asset

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Infrastructure & Systems Knowledge

• Familiarity with:

  • Linux and Windows Server (2016/2019)

  • Virtual Machines, hyper-converged infrastructure (HCI)

  • Active Directory (AD)

  • Networking concepts: subnets, VLANs, DNS, IP, VPN

  • Security protocols: TLS, SRTP

  • PSTN, PBX, NTP, remote desktop

• Basic familiarity with SQL is required

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Project Management Skills

• Experience gathering and documenting technical and operational requirements

• Ability to support detailed project schedules and integrated plans

• Experience working with multiple vendors and cross-functional teams

• Proven ability to meet tight deadlines while managing competing priorities

• Experience supporting large-scale, multi-vendor technology initiatives

• Strong documentation and reporting skills

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Communication & Soft Skills

• Excellent analytical and problem-solving abilities

• Strong verbal and written communication skills

• Proven experience presenting technical updates to both technical and non-technical stakeholders

• Ability to manage expectations and navigate complex stakeholder environments

• Comfortable working in matrix organizations and leading technical discussions