Job Title: Technology Architect

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Role Summary

The Technology Architect will act as a subject matter expert (SME) across a range of infrastructure and cluster initiatives. The role focuses on security modernization, hybrid integration, service delivery optimization, platform upgrades, and site reliability engineering (SRE) to support enterprise-scale, mission-critical environments.

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Key Responsibilities

• Lead continuation of security, tenant, and product service modernization

• Review and optimize logging, DNS, and other critical infrastructure components

• Design and support hybrid integration of on-premises and cloud-based systems

• Assist operations and cluster teams with priority incidents for mission-critical applications

• Plan and execute ongoing service improvement initiatives

• Support process refinement and application performance improvements

• Drive service delivery optimization, including self-service portal enhancements

• Act as an SME for cluster projects, supporting internal teams with complex implementations

• Perform Site Reliability Engineering (SRE) activities as required

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Required Skills & Experience

Technology Experience (20%)

• Design and enhance infrastructure and applications, including improvements to existing products and services

• Develop, implement, and test new enterprise services and solutions

• Enhance on-premises services with focus on security, self-service, and cloud integration

• Implement and support services such as ePAM, identity management, logging, and monitoring

• Lead technical and non-technical initiatives from initiation to completion

• Transfer skills and technical knowledge to team members

• Strong understanding of network architecture and application development methodologies

• Experience working across COTS, open-source, and cloud-based technologies

Technical Experience (20%)

• Expert hands-on knowledge across operating systems, virtualization, orchestration, and related platforms

• Design, integrate, and enable solutions across multiple enterprise platforms

• Strong understanding of core enterprise services (DNS, ePAM, logging, monitoring) and their integration

• Experience with DevOps toolchains, including automation, configuration management, and templating

Service Delivery & SRE (15%)

• Strong coding and scripting capabilities

• Proficiency in creating and consuming APIs

• Perform Site Reliability Engineering (SRE) to automate service delivery and monitoring

• Troubleshoot and resolve incidents as part of SRE operations

Communication, Analysis & Problem Solving (15%)

• Proven ability to troubleshoot and resolve complex enterprise-level issues

• Ability to communicate technical concepts and project status in business terms

• Experience handling escalations and critical issues

• Capability to function as a technical project manager when required

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Must Have

• Experience designing and enhancing infrastructure and enterprise applications

• Experience developing, implementing, and testing new services and solutions

• Expertise enhancing on-premises services with focus on security and cloud integration

• Expert hands-on knowledge of operating systems, virtualization, and orchestration platforms

• Experience designing, integrating, and implementing solutions in large enterprise environments.