Job Title: Information Management Specialist

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Work Arrangement

• Onsite

• Hours: 7.25 hours/day (8:00 AM – 5:00 PM, excluding lunch)

• Monday to Friday

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Role Summary

The Information Management Specialist is responsible for maintaining and enhancing the 911 road network GIS environment, supporting GIS applications and databases, performing complex spatial data analysis, and leading GIS-related initiatives to support operational performance and NG 911 readiness.

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Key Responsibilities

• Maintain the 911 road network by collecting, synthesizing, compiling, and distributing GIS data from multiple sources into a centralized standardized repository

• Provide application support and troubleshooting for GIS data maintenance, refresh, and transformation

• Resolve issues related to GIS applications and databases, including developing and running SQL queries

• Develop enhancements to GIS software, databases, tools, and processes, including:

  • Automation

  • Data quality assurance

  • Software and database upgrades

  • Database performance improvements

• Conduct complex analysis of GIS data and create visual representations, reports, and dashboards

• Lead and support GIS initiatives such as:

  • Infrastructure lifecycle management

  • ArcGIS upgrades

  • Data standardization

  • NG 911 readiness

• Support testing, integration, and deployment of GIS-related changes

• Capture business requirements and update business rules as required

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Required Skills & Experience

Technical Skills (50%)

• Strong knowledge of GIS principles, practices, spatial standards, and procedures

• Extensive hands-on experience with ArcGIS and GIS-related databases and standards

• Knowledge of enterprise GIS applications, spatial database software, DBMS, and Microsoft Office

• Knowledge of internal and external data sources and data exchange standards

• Experience reviewing, understanding, and developing code and database queries (e.g., SQL, Access, Xbase, Dbase)

• Experience enhancing existing GIS features and developing new features based on approved requirements

• Ability to create custom GIS maps, reports, dashboards, and visualizations

• Experience conducting testing, integration, and deployment activities

• Ability to provide accurate work estimates to support project planning

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Project Management, Leadership & Organizational Skills (40%)

• Proven planning and organizational skills to lead and manage GIS initiatives

• Demonstrated leadership and technical guidance capabilities

• Strong analytical and problem-solving skills to resolve complex issues

• Experience preparing documentation, reports, training materials, and correspondence

• Experience delivering formal and informal training sessions to end users

• Strong consultation and facilitation skills to assess client needs and promote GIS standards

• Strong relationship management skills to manage expectations and support change

• Experience working on multiple concurrent projects

• Experience supporting multi-year initiatives

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Communication Skills (10%)

• Strong verbal and written communication skills

• Strong interpersonal and negotiation skills

• Proven team player with a track record of meeting deadlines

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Must Have

• Sound knowledge of GIS principles, practices, spatial standards, and procedures

• Extensive hands-on experience with ArcGIS and GIS-related databases and standards

• Knowledge of internal and external data sources and data exchange standards