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Program Manager 3 - 16055

Vancouver, BC
Our client is in need of a Program Manager 3 for an initial 12-month contract in Vancouver, BC.

As an Agile Program Delivery Manager, you will be responsible for supporting:
1. The delivery and evolution of DIY Capabilities & Experience
Support the different squads by communicating any roadblocks & issues and by identifying any cross- team dependencies to various stakeholders

2. The agile transformation.
Evolve the way on how the client works and apply your experience in agile & lean methodologies to help the teams to work better together.

3. Manage Program Governance
Apply your experience to evolve the client’s governance model to fit into a matrix organization by keeping the team running on an agile model but organize checkpoints that will fit into the organizational governance guidelines.

4. Planning and oversight of the program delivery -output/product
Delivering overarching solutions by coordinating teams of product managers and other Telus employees that work together to meet the needs of the evolving program.

You’ll work closely with the client’s product managers, Business Analysts, and cross functional stakeholder groups on any product launches to ensure the best and simplest install experience but also the best and most reliable service as an advocate for their technicians and customers. As a Program Manager you will be the flight control center and highlight risks & dependencies.

Here's how:
Provide leadership, direction and support to a team of cross functional professionals, championing a positive culture and driving team member engagement
Define a program vision, strategy of their Program governance that will support their multi-year DIY experience development roadmap to realize business and customer experience objectives
Evolve the way on how they work together by introducing best practices from agile & lean methodologies. Able to recognize when something does not work and encourage a mindset of experimentation.
Use a variety of agile and lean tools and techniques in order to help team keep a delivery and learning cadence that helps to remain focused on delivering value against product vision
Build trust, managing team dynamics and motivating people to produce the most amazing work
Develop and gain alignment to capital funding and resourcing plans
Challenge existing processes and work with people outside the team to update them if they are slowing team down or not adding the most value for everyone
Coaching individuals , the team and people outside the team, diplomacy, leadership(including servant leadership), communication and facilitation
Facilitate agile ceremonies such as Program Increment Planning and Scrum of Scrums to support delivery teams
Serve as JIRA Administrator for the teams and initiatives you are managing. This includes permissions, workflows, automation. Scrum and Kanban boards, Jira Structure and BigPicture.

What you will bring:
Noted for your leadership of people, with an ability to bring teams along the journey
Proven track-record of complex program & release management (agile/waterfall)
Passionate about improving how teams work & collaborate to mitigate risk in complex program by applying your agile/lean experience
Exceptional at relationship building, with experience managing, motivating and mentoring teams/individuals.
Technically inquisitive, you understand our systems stack and partner technologies
Adept at defining, articulating and maintaining focus on the strategic value to the client with the courage to drive difficult decisions throughout the development lifecycle

Must Have Skills:
Bachelor's degree in business, commerce, engineering or computer science or equivalent practical experience; MBA is an asset
+5 years of experience providing direct and/or indirect leadership. Deep hands-on experience with Scrum, Kanban and SAFe frameworks.
+ 5 years Project/Program Management Experience and ability to straddle between Agile and Waterfall Methodologies
+5 years’ experience in Agile Toolset (JIRA, Confluence).
+5 years’ experience as a Scrum Master/ Project Manager/Delivery Lead while leading cross-functional teams, resources and project/program issues
Working knowledge in one or more of the industries of home automation, security, mobile, internet, home networking, TV services

Nice to have if you have knowledge of TELUS enterprise systems and experience working with engineering teams

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