emergiTEL is looking for Help Desk Technical Support Specialist to join a team supporting priority business customers across Canada and internationally from a Montreal. You'll gather information from customers, troubleshoot technical and account issues, and escalate cases as needed. You have technical troubleshooting experience, strong customer service instincts, and a passion for IT products and services. We want to hear from you.
The work consists of a wide variety of platforms, technologies, and roles:
- Google Apps Support
- Experience with MySQL
- Familiarity with zone files and MX records
- Experience with HTML
- Windows desktop support (all versions)
- Windows server support (NT4 and up)
- Network support
- Basic hardware troubleshooting
Primary drive is to have a front line team that has the ability to perform advanced troubleshooting and diagnostics of issues. The team will be driven to resolve tickets at first touch.