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Storage Administrator [3509]

Toronto, ON
Storage Administrator 2 positions
Daily Duties:
  • Expert level knowledge in two of the following areas - EMC Clariion, EMC DMX, Cisco or Netapp Storage
  • In-depth understanding about SAN, fabrics and Host to SAN connectivity
  • Follow ITIL processes - Incident management, Problem management, Change management, Performance management, Capacity management, Configuration & availability management activities
  • Participate in Change & release management
  • Plan & Implement routine, normal & complex changes
  • Participate in CAB and TAB
  • Raise change requests where required
  • Knowledge about using ticketing system for daily operations - Service Center
  • Ability to lead escalations - within Storage and cross platform
  • Participate or lead storage projects independently
  • Excellent communications, customer service & documentation skills, oral and written
  • Ability to create, modify & delete storage luns or volumes, and perform lun security
  • Ability to create, modify and delete zones and perform SAN switch configuration
  • Monitoring of Storage hardware through vendor provided tools. E.g. ECC or DFM or SMARTS
  • Good Knowledge on Shell or Perl Scripting for monitoring or automating storage tasks
  • Experience in working with storage vendors to resolve complex technical problems
  • Experience in performing Root cause analysis on EMC Clariion, EMC DMX or Netapp storage
  • Experienced in using Storage Management Tools, at least one of the following: EMC ECC or Netapp DFM
  • Understanding of local or remote replication with one or more technologies - BCV, SRDF, snap mirror, Mirror View & Snap View
  • Experience in planning and execution of firmware upgrades of storage devices
  • Ability to use remote access tools - Windows Terminal services, Putty, or Citrix
  • Understanding of senior platform administration
Required Skills and Qualifications
  • Minimum of 5 years’ experience with a strong understanding of Wintel and UNIX server support at enterprise level expertise and at least 1 of the following areas: 
  • a. Hands-on experience on 3par, XP, EVA, EMC CLARiiON, EMC Symmetrix, NetApp or other storage arrays.
  • b. Trouble shooting knowledge on 3par, XP, EVA, EMC CLARiiON, Symmetrix, NetApp, Cisco fabrics or other storage devices.
Desired Skills and Qualifications
  • Knowledge about Monitoring tools configuration -SMARTS
  • Strong understanding of VERITAS Volume Manager - Disk management, creation & maintenance of file systems & volume groups, troubleshooting and striping
  • HBA install, configuration & troubleshooting, including drivers & multipathing software.
  • Basic understanding of platform clustering products e.g. VERITAS VCS, Sun Cluster & Windows Cluster
EMC Storage Administrator track
Level - Specialist or Expert
Specialty - Clariion or Symmetrix Solutions
Netapp Certified Data Administrator
Storage Networking Professional or Data Protection Solutions Professional
ITIL Foundations Certification
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