We are seeking an experienced ServiceNow Technical Lead for a contract consulting engagement supporting enterprise-scale digital service management initiatives. This role is ideal for a hands-on technical leader who enjoys shaping solution architecture, guiding development teams, and delivering high-impact ServiceNow implementations that drive measurable business value.
As a Technical Lead, you will play a key role in defining technical standards, ensuring platform reliability, and translating complex business requirements into scalable, well-architected ServiceNow solutions.

What you will be doing:

Provide technical leadership and mentorship to ServiceNow development teams, including code reviews, best-practice guidance, and delivery oversight
Design and architect scalable ServiceNow applications, workflows, and integrations aligned to business objectives
Establish and enforce development standards, including configuration, customization, and deployment best practices
Apply DevOps principles, including CI/CD automation and source control, to improve delivery quality and speed
Partner closely with business analysts and stakeholders to translate requirements into robust technical designs
Lead the implementation of complex workflows, custom modules, and integrations using REST/SOAP APIs and JSON/XML
Drive continuous platform improvement by evaluating new ServiceNow capabilities and optimizing existing solutions
Ensure platform performance, stability, and security through proactive monitoring and troubleshooting
Manage technical risks, resolve escalations, and support compliance with enterprise standards
Document architecture, technical designs, and development processes to support knowledge sharing
Communicate technical strategy, progress, and value to senior stakeholders and delivery leaders

Your Qualifications:

Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent professional experience)
ServiceNow certifications such as Certified System Administrator, Application Developer, or Implementation Specialist (advanced certifications are an asset)
5+ years of hands-on ServiceNow development and configuration experience, including solution architecture and technical leadership
Demonstrated experience leading development teams and delivering complex ServiceNow initiatives
Strong expertise in JavaScript, HTML, CSS, AngularJS, and ServiceNow integration technologies (REST/SOAP, JSON/XML)
Experience implementing DevOps practices, CI/CD pipelines, and source control within ServiceNow environments
Excellent analytical and problem-solving skills with strong attention to detail
Strong communication and leadership skills, with the ability to influence both technical and non-technical stakeholders
Familiarity with ITSM frameworks (ITIL v3 preferred)
Exposure to other ITSM platforms is considered an asset

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