JOB RESPONSIBILITIES / JOB FUNCTIONS:
•Establish the processes to support delivery operational excellence. This includes project initiation in the delivery system, defining the project calendar and work breakdown structure, and defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders.
•Ensure the services delivered by the vendor are conform to what has been contractually agreed between client and vendor and monitoring the delivery of said services against agreed schedule, quality, scope and budget.
•Manage vendor resource planning and addressing resources performance issues.
•Manage the financial aspects of the contract (billing for services, following-up on payments, etc).
•Define in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversee the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW
•Review and approves consultant and partner billable hours and expenses each week, and review and approve client invoices before they are sent.
•Act as the escalation point when issues arise with vendor’s resources / services and manage any dispute or conflict.
•Manage engagement risk and delivery quality.
•Track and report the performance of the engagement, the quality of project deliverables and reports on the effectiveness of the engagement against the baseline plan leveraging Project Management methodology, tools & templates.
•Conduct executive level briefings &/or escalations.
•Builds his/her time into engagements as appropriate to allow for mitigation of engagement risk and to achieve the required level of billable utilization set by the business.
•Develop strong, positive cross organization relationships with internal groups to include industry units, account teams, and product groups, as well as with partners and customers.
•PMP certification (Active)
•Bilingual in French & English (location is flexible as long as they are willing to work with the Eastern time zone hours)
•10+ years of demonstrated progressive experience in project management, preferably in projects associated with the deployment or implementation of services for customers.
•10+ yrs experience with network and wireline products (with a good blend of infrastructure knowledge and telecom knowledge)
•Proven track record of successful project execution in the telecom industry
•Experience managing large programs with large groups (on average $1 million budget overall)
•Strong communication skills (dealing with clients and leadership & 3rd party vendors)
•Experience managing large projects (exudes confidence and knowledge)
•Successful candidate will require obtaining Government Security Clearance (Federal, provincial, municipal depending of customer requirement). The fee would be paid for by the candidate vs. Rogers as the clearance would stay with the candidate after the contract, but not if done through Rogers. Preference will be given to candidates who already have clearance as it can take months to process.
•Excellent interpersonal skills & business acumen; Has an entrepreneur business mind set (i.e. cost and revenue while balancing customer needs); in a matrix environment
•10+ yrs Technical Project Experience:
•Call Center applications - VCC, Cloud UC
•Voice Services - SIP, Toll Free
•Familiar with wireless networks, internet
•MDM – Mobile Device Management
•Data Center/ Cloud application
•IoT, Private LTE, 5G
•IT knowledge - configuration mgmt, software development, test cases coordination for Client UAT
•Extraordinary organizational savvy with exceptional partnering skills and good relationships across all functions
•Exceptional ability to persuade, convince, negotiate with influence in order to support objectives
•Excellent problem solving skills
•Excellent customer facing skills
•Knowledgeable of industry and related trends
•Experience in managing a group of simultaneous initiatives
•Executive stakeholder mgmt. experience
•Proven change leader
•Ability to manage conflict
•Entrepreneurial, highly motivated and adaptable
•Knowledge and consistent application of proven industry standard Project Management approaches
•Good understanding of governance model and quality control mechanism
•Creativity, flexibility and an ability to manage time and reset priorities in a dynamic environment
•Superior skill set including: analytical thinking and solutions oriented, coaching and leadership, presentation and facilitation, negotiation and relationship building and proficient probing, listening and positioning skills
•Post secondary education, preferably in a business administration or project management related discipline
•Completely conversant in Microsoft Project and other MS Office tools
•Great attention to detail