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Technology Specialist 2 / Spécialiste en technologie 2 (13754)

Vancouver, BC
Description:

Responsibilities: 
• Delivery of contracted managed LAN/WLAN. 
• Provide troubleshooting and configuration management of networked equipment. 
• Identify and analyze the root causes of performance breakdowns and recommend solutions. 
• Conduct and report on pro-active maintenance routines. 
• Network upgrades and enhancements. 
• Produce necessary documentations for the managed network environment. This may include network diagrams, method of procedures, mitigation plan, etc. 

Qualifications - Required Knowledge: 
Good understanding of the requirements needed to maintain, design and manage network data systems and their peripherals, including Wireless LAN technologies and related data systems. 

Required Skills & Abilities: 
• Demonstrated ability to work in a diverse enterprise environment that includes LAN & Wireless LAN. 
• Internetworking design and troubleshooting of Cisco LAN & Wireless LAN. 
• Experience with Airmagnet and Ekahau survey tools is an asset. 
• Experience and understanding of networking technologies including TCP/IP, DHCP, DNS, FHRP, etc. 
• Knowledge of IP stack and packet decoding using protocol analyzers. 
• Candidates must operate efficiently and effectively in a very interactive team environment. 
• Proven ability to liaise with customers with the goal of effectively working with systems, building customer knowledge, review / taking ownership and/or explain major outages and trends, and assist in the development of action plans to eliminate future risk. 
• Self-motivated and accountable for ensuring service levels are achieved / exceeded as per contractual obligations. 
• Multi-Tasking with strong time management and ability to manage competing priorities. 
• Ability to work: independently, extended hours, overtime, and after-hours providing on-call 7X24 coverage on a rotational basis. Ability to travel and work on-site at a customer location if required. 

• In addition to demonstrated technical ability the candidate must have the ability to work at a business level with the following management abilities: 
- Work with sophisticated clients through strong interpersonal skills. 
- Work on teams in participative capacity. 
- Strong oral and written communication skills. 

Required Experience: 
• Minimum 7 years networking experience including 3 to 4 years with Wireless LAN (routing & switching) 
• Minimum 3 to 4 years of Technical support (i.e. hands-on experience in performing installations, moves, adds, and changes) 
• Foundational knowledge of Cisco LAN & Wireless LAN networking products

Must have skills: 
1. Cisco wireless LAN trouble shooting
2. Call centre experience 
3. Able to deal with customers
4. Cisco routing and switching

Nice to have skills: 
1. Ekahau or Airmagnet surveying and planning
2. Cisco wireless LAN design and implement
3. WAN experience
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