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Bilingual Network Specialist (12723)

Ottawa, ON
Our client is looking for a Network Specialist with the following responsibilities and skill set:

Responsibilities 

1. Provides technical and process support to internal departments and/or external customers. 
2. Investigates and considers alternatives to develop innovative solutions for the network infrastructure, network monitoring capabilities, procedures and processes. 
3. May provide input into the technical design. 
Participate in planning, coordinating, and implementation of project requirements. 
Proactively engage next level support teams 
4. May consult with internal and/or external customers and peers to review outages, remedial changes, customer caused network issues, etc. 
5. Accountable for ensuring service levels are achieved / exceeded, as per contractual obligations as detailed in SLA. 
6. Adherence to change management processes. 
7. Develop and maintain documentation and information, e.g. network diagrams, typologies, contact information, etc. 

Must to have skills:
• Cisco Certifications: CCNA, CCNP or equivalent experience
• Secret level government security clearance required
• Bilingualism English and French
• Ability to work shift work (24/7 environment)

Required Professional Designation and Experience:
• University degree or technical college diploma in computer science, computer engineering or equivalent
• Cisco Certifications: CCNA, CCNP or equivalent experience
• Enhanced Reliability level government security clearance required, 1 - 3 years of experience in service assurance in a telecom environment

Team size and environment: 16 team members, 24/7 operations environment
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