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Business Analyst - Level 2 - 13367

Kelowna OR Cambridge, BC OR ON
This position can be filled in Kelowna or Cambridge.

The Business Analyst will, in collaboration with a Senior Product Manager, be accountable for moving our client’s product launches forward. The BA will support the Product Manager in a variety of tasks related to product design, functional testing, troubleshooting, and communications. The Business Analyst will be accountable and responsible for analysis and management of market and customer business requirements specific to new product launches and maintenance of our clients’ existing products.

Support go to market activities (40%)
• Develop material for and host demos with different stakeholder groups
• Create content such as feature data sheets, help files and other marketing related information for Sales, marketing, training and customer service teams to use in their formal artefacts.
• Support other product launch activities such as developing and documenting operational processes
• Communicate clearly the product vision and priorities
• Support identification of key success metrics, analyze the results of product changes, and communicate results and next steps to cross functional team members
• Own and manage the product support backlog, balancing dependencies across multiple platforms.
• Consult with internal and external customers in a highly complex technical environment

Support technical development activities (60%)
• Drive collaboration across multi-disciplined teams towards implementing on our product roadmap and our technical solutions
• Work with other team members to interpret product requirements and produce quality specifications for multiple components integrating together
• Collaborate with product and business teams to create and maintain Functional/Technical Design Specifications
• Support programmers and other analysts
• Collaborate with testing teams to create and coordinate test plans, conformance plans & test strategies
• Work with internal and external client to understand technical business requirements
• Elicit and understand the related workflows, how they affect our customers and how our ecosystem might need to be enhanced to support the workflows
• Create and maintain technical requirements documentation, software requirements, functional and non-functional specifications
• Defining the integration, and dataflow requirements
• Support the development of an external-facing API layer to be used for business-partner integration, to support external thick- clients (e.g. mobile apps for use by customers) and by third-party applications and services
• Other technical projects may be assigned

• Strong team player and lot of interest in taking on new challenges
• Desire to work in a fast-moving and dynamic environment
• High level of initiative, decisiveness and business acumen
• Strong presentation skills
• Excellent interpersonal and client relationship skills
• Demonstrated ability to interact with a variety of stakeholders
• Enjoys focusing on finding solutions rather than listing problems
• Enjoys engage and educate people both internally and externally
• Ability to communicate complex concepts in a clear and synthetic way
• Well-structured and able to keep your head cool under tight deadlines
• Strong written and spoken English language skills
• Experience working in an Agile environment
• Knowledge of the roles on an Agile team (our BAs act as the Product Owners)

Nice to Have:
• Experience creating non-functional requirements
• Experience with user acceptance testing (UAT) and system integration testing (SIT)
• Working knowledge of electronic medical records (EMR) applications
• Experience in the Health sector
• Strong knowledge of IT Privacy and Security concepts, PHI and proven ability to drive and support PIA and TRA projects for technical solutions
• Experience on data and integration projects
• Knowledge of Java and Java-based web applications
• Experience with relational databases (MySQL)
• Knowledge/skills with other programming languages/technologies:
• Web Services (SOAP, REST)
• JavaScript
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