Manager, Product Support

Ottawa, ON

Manager, Product Support
Job Type: Full-Time
Industry: Nuclear / Manufacturing / Healthcare Services

About the Opportunity

My client is a leading provider of mission-critical sterilization, irradiation, laboratory testing, and advisory services supporting the healthcare industry. With a strong commitment to safety, quality, and operational excellence, the organization plays an important role in protecting patients, healthcare professionals, and communities around the world.

The organization operates in a highly regulated environment and is committed to maintaining the highest standards of safety, quality, and operational performance.

Position Overview

Reporting to the Senior Manager, Production, the Manager, Product Support will provide effective leadership and front-line management to the Monitoring, Decontamination and Shipping (MD&S) team.

This position is responsible for establishing and planning operational priorities for the MD&S teams within a manufacturing operation located in a Class 1B nuclear facility. The successful candidate will lead a high-performing team while ensuring production objectives, safety requirements, quality standards, and business goals are consistently achieved.

The ideal candidate is an experienced production leader with strong people-management skills and experience working in a manufacturing and/or unionized environment.

Key Responsibilities

Provide management oversight and leadership to a team responsible for supporting the execution of the daily production plan.
Coach, develop, and mentor employees while managing performance, recruitment, selection, and training activities.
Ensure quality production standards are consistently followed and maintained.
Monitor production, inventory, safety, and maintenance programs to support operational excellence.
Ensure employees comply with all applicable safety regulations, policies, procedures, and workplace requirements.
Ensure the effective and appropriate utilization of transport packages.
Motivate and develop team members to improve individual and team performance.
Foster a workplace culture built on integrity, authenticity, trust, collaboration, open communication, and respect.
Maintain accountability for business outcomes related to cost of sales, operating expenses, and capital budgeting.
Identify and implement opportunities to improve quality, safety, productivity, and operational excellence.
Incorporate simplicity, timeliness, quality, and cost optimization into customer requirements and deliveries.
Collaborate effectively with internal departments and external stakeholders.
Support continuous improvement initiatives and operational change management.
Establish clear priorities and ensure resources are effectively aligned with business and production requirements.

Qualifications

Bachelor's degree in a Science-related discipline is preferred.
Minimum 6 years of supervisory or management experience in a production or manufacturing environment.
Proven experience leading teams in a safety-critical or highly regulated environment.
Experience working within a unionized environment is strongly preferred.
Strong understanding of production operations, employee performance management, and workforce planning.

Skills & Competencies

Excellent time-management and organizational skills with the ability to manage multiple priorities effectively.
Demonstrated leadership capabilities and experience managing organizational or operational change.
Strong understanding of union culture and experience working within a unionized environment.
Cultural awareness and the ability to work effectively with diverse teams.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to build strong relationships with employees, leadership, customers, and other stakeholders.
Strong commitment to safety, quality, compliance, and continuous improvement.
Ability to work effectively in both office and industrial environments.

Work Environment

This position may require occasional shift work and weekend work based on operational requirements.
The role involves working in a combination of office and industrial environments.
Experience or knowledge of nuclear facilities and nuclear operations is considered an asset.
Lean Six Sigma certification is considered an asset.

Required Training

The successful candidate must complete all required training and certifications to qualify as a Nuclear Energy Worker.

Why Join My Client?

This is an excellent opportunity for an experienced production leader to join a safety-focused, highly regulated organization where leadership, operational excellence, and continuous improvement are highly valued.

The successful candidate will have the opportunity to lead a critical operational team while contributing to an organization whose services support the safety and well-being of millions of people worldwide.