Client is empowering every person to live their healthiest life. Guided by its vision, Client is leveraging the power of leading-edge technology and focusing on the uniqueness of each individual to create the future of health.

Client's healthcare centres are a connected network of best-in-class medical centres where healthcare professionals capitalize on innovative digital health technology. Join the Strategy & Programs team, where you will play a pivotal role in executing the preventative health strategy and driving impactful change across healthcare delivery.

Our Team and What You'll Accomplish Together

As a Learning Specialist II, you will work closely with the Strategy & Programs team, clinics, and cross-functional stakeholders to plan, document, and deliver training that supports new processes and ERP/EMR system rollouts. The successful candidate will possess excellent organizational skills, a strong technical background, and outstanding written and verbal communication abilities.

Key Responsibilities

• Collaborate with project managers and clinic team members to plan and document new work instructions, guides, and training materials.
• Deliver engaging virtual and in-person training sessions (English and French preferred), ensuring successful comprehension of materials.
• Maintain and update training materials to meet evolving business needs.
• Provide ongoing support and timely training updates to clinic team members and stakeholders.
• Collaborate closely with stakeholders to ensure alignment of content and processes.
• Establish, curate, and maintain a knowledge management repository, ensuring content accuracy and timely updates.
• Demonstrate a strong interest in leveraging new technologies and AI to enhance training content and optimize content creation processes.

Required Qualifications

• 3–5 years of experience as a learning professional with expertise in training delivery and exposure to instructional design and project management.
• Post-secondary diploma and/or Adult Learning Certificate.
• Strong written, verbal, and presentation communication skills.
• Excellent organizational and time management skills.
• Experience with e-learning and technology deployments.
• Experience working with clinic staff and clinicians is considered a strong asset.
• Ability to work confidently with cross-functional teams.
• Excellent customer service skills.
• Strong adaptability, integrity, accountability, and a positive attitude.
• Passion for teamwork and contributing to organizational success.
• Bilingual proficiency in English and French.

Nice-to-Have Qualifications

• Project management experience.