Business Analyst (Functional) 1 (10895)

Location: Ottawa, ON
Date Posted: 15-09-2017
Overall, our business wants to become more effective at execution of processes. The resource must be able to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives. The role will be to document processes for the Sales teams to handoff orders to the operations teams. The role will also include educating business users responsible for managing and operating business processes. 

Document the process flow and roles/responsibilities of various teams, and work with the operations team to ensure the sales flow aligns to the overall process. 

Analyze, document and validate business requirements. 

Document process flows for current / proposed processes and workflows. 

Create documents that outline the steps taken by the Sales Support teams to complete specific tasks and processes. Create job aids to aid teams in understanding steps in process. 

Communicates with project managers, subject matter experts and end users. 

Act as the key liaison and provide knowledge transfer to the sales support team. 

Validate your assumptions, and confirm all steps are covered in the process. 

Document process information using visual diagrams in the form of business process models 

Look at ways to improve the process and provide recommendations. 
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