Customer Service 3 / Service à la clientèle 3 (10812)

Location: Toronto, ON
Date Posted: 22-08-2017
  • Responds to Sales & customer services inquiries in person, via email or over the phone based on training provided.
  • Extrapolate pertinent information from Sales & Customer requests, interrupt and validate 
  • Order Entry following complicated processes using multiple complex applications/systems.
  • Analyze and interpret customer's situation to respond to and make recommendations related to complex service, contracts, order and billing inquiries.
  • Provides professional customer service to all clients/customers concerning account relationships and other customer questions. Proactively manage customer account and escalation management.
  • Support of Large Complex Customer Projects. Potential opportunities to either up-sell or expand the mix of products and services appropriate to the customer 
Must have skills:
1. Excellent written and verbal communication skills
2. Excellent customer service skills
3. Excellent organization and prioritization skills
4. 2-3 years of experience working directly with customers or clients
5. High degree of competence with Microsoft programs including Word and Excel
6. Healthcare background or experience providing services to clinicians and/or healthcare providers.

Nice to have skills:
1. Ability to identify and drive process improvements
2. Knowledge of healthcare information technology systems such as EMRs, EHRs, etc.
3. Experience with healthcare information technology implementations  
  • Traiter les demandes des clients relatives au service, soit directement, soit par courriel, soit par téléphone, et ce, en appliquant la formation recue.
  • Extrapoler l’information pertinente provenant des demandes des ventes et des clients, interrompre et valider la saisie des commandes en suivant des processus complexes sur des systèmes ou des applications complexes et multiples. Analyser et interpréter la situation du client pour y remédier et apporter des recommandations pour les demandes complexes concernant le service, les contrats, les commandes et la facturation.
  • Fournir un service à la clientèle professionnel aux clients lors des interactions avec ceux-ci.
  • Gérer de façon proactive les comptes clients et les recours hiérarchiques. Être responsable des projets d’envergure et complexes.
  • Profiter des possibilités de faire de la vente incitative et d’élargir la gamme de produits et de services dont profite le client.
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