PROGRAMMER ANALYST II - [Salesforce.com (10609)

Location: Ottawa, ON
Date Posted: 13-07-2017
Position Overview: 

The Client's Business Operations & CRM Enablement PMO team is a shared service team that focuses on supporting the core of the Sales, Marketing, Implementation, Assure and Care automation strategies. We use Salesforce.com to support our Marketing, Sales, Implementation, Care, Assure and Data automation initiatives. Our team ensures that the business organization is maximizing the usage of our automation technology and delivering on our stakeholder’s needs.  

As a Developer / Administrator, you will be responsible for implementing key components of a new and exciting Business/IT roadmap to advance our Client Relationship Management (CRM) strategy. Primarily using Salesforce.com (SFDC) and other applications, you will support the team to transform design solutions into a working deliverable 

Responsibilities: 
• Independently perform development, testing, implementation, and documentation as it relates to Salesforce.com software and Force.com platform. 
• Design and implement enhancements including creation of custom objects, Apex classes, triggers, workflows. 
• Design, develop and maintain VisualForce, AppExchange, Force.com pages and integration with on premise or third party solutions using Web Services. 
• Provide technical assistance in identifying, evaluating and developing systems and procedures which are cost effective and meet user requirements. 
• Create and document technical requirements, design specifications, and unit/integration test plans for functional and technical completeness and accuracy. 
• Perform declarative configuration work as required to support business needs. 
• Manage ongoing Tier II/III support requests and administrative needs of users through Cases in SFDC. 
• Assist SFDC Administrator in high volume periods as required. 


Required Knowledge & Experience 
• 3-5+ years of experience in software development, preferably with Salesforce.com 
• Application development using: APEX, Visual Force, HTML, Java Script, Informatica, SQL other programming languages 
• Minimum of 2-3 years as a SFDC system administrator, developer, or other platform management experience 
• Experience with Salesforce.com in configuration, customization and reporting 
• Salesforce.com Sales and Service Cloud implementations and enhancements (customization and configuration) 
• Salesforce app exchange product implementations 
• Possess an understanding of sales, marketing, care (support) processes 
• Database query and scripts. 

Required Skills & Abilities 
• Strong interpersonal and communication skills 
• Be able to multi-task and problem solve 
• Learns new technologies when needed and applies existing knowledge to current tasks. 
• Self-starter, able to develop strong relationships with stakeholders, meet tight deadlines and tolerate change and ambiguity. 
• Demonstrated accuracy, thoroughness in completing tasks, and attention to detail 
• Ability to work in a cross functional teams 
• Bilingual (French and English) both in written and verbal communication preferred 

Required Professional Designation / Certification 
• Bachelor's degree in computer science/related field or equivalent experience 
• Certified SFDC System Administrator and/or Certified SFDC Developer

Must have skills:
1. Minimum of 2-3 years as a SFDC system developer with APEX and Visual Force
2. Self-starter, able to develop strong relationships with stakeholders, meet tight deadlines and tolerate change and ambiguity
3. Strong interpersonal and communication skills

Nice to have skills:
1. Ideally experience with the implementation of a Quoting/Contract Management System (CPQ)
2. Possess an understanding of sales, marketing, care (support) processes  
or
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