Desktop Support 3 / Soutien aux ordinateurs 3 (12628)

Location: Fort St.John, BC, Canada
Date Posted: 08-11-2018
Description:
Responsibilities include:Logging and monitoring of customer questions, issues and problems through resolution/completion. Creation and maintenance of customer service request documentation through resolution Provision of customer updates and status reports with regards to open customer issues as appropriate Ensure problem resolution via the maintenance of appropriate action plan and/or project plan Ability to prioritize workload with minimal supervision. Ability to make critical business decisions daily with minimal supervision. Serve as primary escalation point for all problem/issues along with all members of the Support team

Must have skills:
1. Desktop support experience
2 Windows 7 and Windows 10 troubleshooting experience
3. Customer service skills

Nice to have skills:
1. Hardware troubleshooting experience
2. Windows 10 troubleshooting experience
3. iPhone support/mobile device management experience  
or
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