Customer Service Associate (Advocate) (8772780)

Location: Thorold, ON, Canada
Date Posted: 06-11-2018
Project Description:
This role supports our client's self-service advertising customer base through chat, email and phone support.

Duties will include:
• Support and expand social media self-serve advertising customer base
• Demonstrate the value of advertising solutions and provide pre and post-sales support for all self-service products.
• Provide product and basic tool support to improve their experience and drive higher spend.
• Receive and log internal and/or external customer problem/request/issue and ensure proper documentation
• Perform customer request/problem identification and follow defined procedures to resolve correctly
• Develop and maintain knowledge of customer and customer-specific business environment
• May perform follow-up on incidents with customer to ensure customer satisfaction

Basic Qualifications
• HS Diploma or GED Min 1-yr customer service
• Familiarity with online advertising products
• Superior communication skills
• Ability to work all shifts as required (including holidays)
• PC skills and keyboarding skills
• Experience using social media

Professional Skill Requirements
• Flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer
• Self-driven with attention to detail and follow through strong analytical and decision making skills that demonstrate good judgment • High level of professional customer service skills solutions mindset, helping nature, passion for the customer and customer experience
• Demonstrate speed, agility, critical thinking, and problem solving skills in their work
• Ability to ramp up quickly
• Ability to multitask and work under pressure
• Uses knowledge base and a sensible business approach to confidently make decisions
• Superior communication skills verbal, written, and listening skills

What can you expect?
• Free onsite parking
• Spacious work stations with updated technology platforms and equipment
• Supportive environment to assist with individual success
• Complimentary coffee, tea and hot chocolate bar
• A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

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