Contingent Labour Program Resource Mgr (12569)

Location: Toronto and Montreal, ON, Canada
Date Posted: 29-10-2018
Position Overview:
The Contingent Labour Resource Manager will have operational responsibility for the centralized contractor program office supporting the our client enterprise. The Resource Manager will serve as a subject matter expert with engagement managers to guide them through the contractor acquisition process, problem resolution, and management reporting including the use of the vendor management system (VMS), and will act as a primary point of contact with staffing agencies for job requisition engagement, screening and contractor onboarding. The Resource Manager will play an integral role in ongoing supplier governance and ensuring that appropriate Total Value of Ownership (TVO) is achieved through the life of contractual agreements.

Responsibilities:
• Consult with engagement managers and business units and program preferred staffing agencies, and to consistently deliver contractor candidates with the right skills for role requirements
• Obtain contractor resources at the most competitive rates within the timelines required and within the defined rate card
• Provide contractor & agency market knowledge (including general availability of skills, rates guidelines etc) and rate consultation
• Distribution of requisitions to staffing agencies
• Agency resume screening, interview coordination, offer presentation, negotiation, documentation completion on-boarding and off-boarding
• Conduct regular follow up with managers/business units to ensure contract success and to provide early mitigation of issues
• Create and maintain candidate, client and job records in the VMS
• Problem resolution for any variances from the predefined system/process
• Communication to and training of engagement managers and agencies on contract recruitment process and vendor management system
• Provide regular and ad-hoc operational reports and trend analysis for managers and executives on recruitment process, contractor procurement and staffing agency effectiveness
• Assist in the development and definition of processes, documentation of processes, project plans etc
• Partner and nurture relationships with internal and external stakeholders
• Determine gaps and risks and provide recommendations for best practices implementation of a centralized contractor recruitment program
• Conceptualize, develop, plan, and execute continuous (systems, process, policy) improvement projects related to the Contractor program office scope, working with/ leading cross functional internal & external stakeholders

Required Knowledge:
• Knowledge of, and ability to fulfill full cycle recruiting
• Excellent knowledge of the telecommunications industry is an asset
Required Skills & Abilities:
Proven ability to target, recruit, and identify specific candidates for assigned recruitment initiatives, technical recruitment experience is a must:
• Strong understanding of recruiting metrics, report development and compliance analysis
• Strong familiarity with procurement process, systems, concepts and optimization levers, particularly the ones relevant to Contractors
• Excellent communication (verbal and written) skills; professional telephone presence
• Strong negotiations and influencing skills
• Demonstrated interpersonal, consultative and negotiating skills
• Superior time management and organizational skills
• Ability to multi-task, solves problems, and work in a fast-paced environment with multiple deadlines
• Creative, self-starter, inquisitive, intuitive and multi-task oriented
• High energy, enthusiastic, resourceful and results driven
• Ability to work well with all levels of the organization
• Collaborative-team orientation
• Excellent customer service skills
• Fluently bilingual in English and French (writing, speaking) - Preferred
• Ability to conduct English-French and French-English translations for official, corporate-wide Comms (Intranet, emails comms, memos, Job Aids, etc.) - Preferred

Required Professional Designation/Certification:
• Bachelor Degree required

Required Experience:
Proven experience in developing and managing successful relationships with suppliers, executives, hiring manager and contractors:
• Having worked in a Staffing Agency and/or an MSP (in-house MSP experience would be highly desireasble) companies/ environments, on national Customer accounts
• IT recruitment background and experience
• Understanding of contingent labour market and employment governance and regulations
• Experience working vendor management systems (VMS). Experience working with Fieldglass is desirable
• Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint

Billingual EN/FR is preferred
Toronto or Montreal


Must have skills:
: 1. Bilingual English/French (full comprehension reading/writing/speaking) 2. Staffing agency experience, as well as, MSP familiarity 3. Experience working with vendor management system (VMS) i.e Fieldglass 
Nice to have skills:
: 1. Strong understanding of recruiting metrics, report development and compliance drivers 2. Familiarity with procurement processes, systems, and concepts 3. Ability to work with all levels within an organization 
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