Technical Writer 3 / Rdacteur technique 3 (12492)

Location: Toronto, ON, Canada
Date Posted: 25-10-2018
• Proven experience making technical content accessible to audiences with mixed levels of expertise 
• Ability to learn highly technical products quickly, using pre-release software and internal documentation 
• Understanding of source control systems and maintaining multiple versions of content 
• Experience working in Scrum/Agile development environments 
• Ability to obtain information through research, interviews, and experimentation 
• Ability to work with geographically distributed team members and developers 
• Motivation and ability to be productive in a fast-paced, dynamic environment 
• Self-direction, flexibility, and an eagerness to learn 
• Working knowledge of DITA and topic-based writing 
• Familiarity with IT service management software (ITSM), PaaS, and SaaS will be asset

Must have skills:
Create product documentation for end users and system administrators
• Author in a variety of environments, primarily DITA/XML
• Visio

Nice to have skills:
2. ServiceNOW 

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