Program Manager – IT (Advanced) (79062-1)

Location: Mississauga, ON, Canada
Date Posted: 23-10-2018
Program Manager – IT (Advanced)
Position Purpose:
The Advanced Program Manager is accountable for leading, developing, managing and implementing all the IT project plans for highly complex IT programs.
The Program Manager is responsible for leading large, cross-organization project teams towards targeted and scheduled outcomes that deliver on the program objectives. Integrates efforts, continuously assesses and refines approaches and plans,
and has the overall accountability of ensuring effective and timely communications to the appropriate parties. Engages routinely with the client’s executive leadership to communicate project objectives, strategy, tactics, and ongoing progress.
Will provide leadership and facilitate the necessary stakeholder discussion that identifies the business change and drive the necessary consensus to adopt a manageable change strategy. The Program Manager will direct the IT Project Managers to
achieve defined outcomes aligned with the overall business and technical strategies. Ensures the efficiency and the effective delivery of the all the project plans being developed by the Project Managers,
their project management processes, planning, budgets, and risk assessments. Frequently reports into a Project Management Office by may also report directly to a RBC sponsor.

Key Accountabilities:
- Establish, document and implement Program-wide standards and procedures in conjunction with the PMO
- Provide oversight of all deliverables and activities throughout the program lifecycle and advise project teams on best practices and techniques throughout the program lifecycle
- Translate client vision into high level program scope and design. Facilitate joint planning with the client in the early stages of program formation
- Create transformational business and/or technology strategies and deliverables that will reshape the business processes to enhance or create significant growth opportunities
- Facilitate schedule and cost forecasting and mentors project managers in determining risk based provisions
- Create metrics and manages with a higher level of information (i.e., at the trends and management indicator level); differentiates between project and program metrics.
- Execute designated program governance activities. Champion strong governance through the creation of a program decision framework; manage program scope using appropriate fact-based metrics/assumptions
- Monitor and resolve program risks, issues, assumptions, constraints and dependencies
- Identify and manage overall program costs, timeline and resources
- Manage financial impacts and forecasts at the program level
- Anticipate and quantify tactical, operational and strategic risks, applying risk-based approach to forecasting
- Manages escalation and resolution of program issues and risks and impact of cross project dependencies
- Participates in weekly program and project status reports review and gather and review critical issues list
- Supervise project closure initiatives, such as client satisfaction survey and closure analysis
- Promotes innovative or improved methods to get work done and implements best practice. Coaches and mentors project manager(s) development and continuous improvement
- Provide governance and oversight of all project status reports and management documents (Program Charter, Project Charter, DOU, CTD, Project Scope, BOA, FPP)
- Co-chair with BU PM executive committee meetings on a monthly basis

Knowledge and Experience
- Bachelor degree in Business Administration, Information Technology or Arts and Science
- MBA would be an asset
- PMP certification
- Certification in Technology or Computer Science would be an asset
- 5-7 years experience as a Program Manager
- 5-7 years proven experience successfully managing and implementing several large scale, high visibility projects with management of large cross-functional project teams
- Previous RBC or Financial Services experience would be an asset
- Proven experience leading large scale, high visibility projects is mandatory
- Experience in managing projects for Finance at a FI (Preferred)

Skills and Competencies:
- Leadership and management experience to lead large project teams
- High level of general management skills including, but not limited to, leading, negotiating, communicating and team building
- Advanced knowledge of Project Management and Project Management Office methodology
- Advanced knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics
- Superior business acumen
- Advanced verbal and written communications skills required to manage communications to all stakeholders
- Advanced ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis
- Advanced user proficiency with all MS Office applications, MS Project and/or Visio

- Highly organized with superior time management skills
- Strong customer service orientation with good interpersonal skills
- Conceptual thinker, creative thinker and analytical thinker
- Creative problem solving skills and attention to detail
- Ability to thrive in a fast-paced, detail oriented environment
- Drives for results and high performance for self and team members
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