Bilingual - Offline Support Representative (87153)

Location: BRAMPTON, ON, Canada
Date Posted: 10-10-2018
Key Responsibilities/Job Functions:
•Provide world class customer service when handling incoming calls.
•Listen to customers, analyze their needs and offer adapted solutions.
•Promote our client products and services.
•Take appropriate action to efficiently resolve issues.
•Identify customers need for additional our client's products and services.
•Take accountability to solve issues from beginning to end.
•Meet established productivity objectives.
•Receive and incorporate feedback to improve personal and business performance.

Job Qualifications
•Have a high school diploma or higher;
•Are available to work on a flexible schedule: days, evenings and week-ends;
•Possess basic computer knowledge (Windows-based systems and internet navigation);
•Possess superior multitasking abilities;
•Demonstrate ability to positively influence others (propose options/solutions to customer);
•Know how to deal with problem issues with a sense of urgency;
•Are punctual and committed to work schedules.
 
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