Solutions Specialist 2 (86530)

Location: Burnaby, BC, Canada
Date Posted: 03-10-2018
The Solution Specialist 2 provides expert level consulting, technical planning, technical design/architecture and operational direction; and maintains all business and infrastructure systems leveraging the latest thinking in ad-hoc cross functional teams of development and operations. The Solution Specialist is regarded as the subject matter expert and makes decisions in situations where there is scope for interpretation of results. The Solution Specialist applies guidelines and procedures that leave considerable room for interpretation and recognizes and analyzes problems across projects or domain areas. The Solution Specialist also assists others in more junior roles.

Must haves are VMWare/VSphere Stack, and solid NETAPP experience (what Hamed would refer to as “Enterprise Level”)
System Administration:
  • Designs and contributes code and automation scripting (for example PowerShell) as needed to assist in software development value streams and automation of infrastructure services.
  • Provides third level system support that is primarily composed of advanced administrative tasks that apply guidelines and procedures that leave considerable room for interpretation. Handles some Architect responsibilities.
  • Identifies connections, patterns or trends and makes recommendations for action.
  • Identifies systems and processes that can be standardized, defines and prioritizes initiatives and implements.
  • Implements and maintains preventive maintenance processes, standards and tools to ensure optimal system up-time of production systems.
  • Remains current on operation system administration procedures and best practices and ensures learning is documented and disseminated to the Infrastructure team.
  • Updates knowledge of accepted industry and company standards to improve service delivery.
  • Own his/her team 8D problem solving and team incident/change management processes.
  • Educates peers and customers when appropriate.
  • Coaches Support Specialist team members.
  • Ensures solutions do not negatively impact other parts of the system or introduce new defects.
  • Advocates for design to ensure new technologies, processes and frameworks are leveraged to enable value driven automation.
  • Leads and participates in concurrent projects.
  • Ensures technology is aligned with clients goals and objectives.
  • Identifies and analyzes problems across projects or domain areas.
  • Applies guidelines to decision in situations where there is scope of interpretation of rules.
  • Develops logical models incorporating business requirements such as high availability, redundancy and disaster recovery into the logical/physical design.
  • Researches, pilots and evaluates new technologies and standards, identifies how they will integrate with the corporate network and recommends strategies.
  • Solves unusual problems or problems with a significant impact on the business.
  • Contributes to the development and implementation of business cases in order to meet business needs and/or achieve operational effectiveness.
  • Liaises with major and/or multiple application groups.
  • Creates or reviews certification testing.
  • Develops standards and procedures for implementing new technology.
  • Mentors people and provides input and guidance to cross-functional teams.
  • Coaches support staff.
  • Performs knowledge transfer and training between IS and other client business units.
  • Informs Project and/or Resource Manager on any issues or risks.
  • Assists Management in planning short to medium term work goals (3 to 6 months).
  • Carries out other related tasks and projects as assigned. 
  • Education: Degree in IT
  • Experience: 7 to 8 years system administration and project coordination in the IT industry.
  • Technical: Experience with Networks, Operating Systems, Applications such as MS Office, Email, Web, and Windows, ITIL, ITSM, with expert knowledge of Windows OS, Active Directory, VMWare, Exchange, SharePoint, Data Domain and SAN technologies
  • Strong scripting skills and experience in automation within a Microsoft Windows environment.
  • Familiar with software development tools and techniques relating to testing and code management.
  • Understands “anti-fragile” as it pertains to computing infrastructure and self-healing systems.
  • Knowledge of Service Level Agreements (SLA’s), Operating Level Agreements (OLA’s)
  • Familiar with Project Management Methodology (PMP)
  • Demonstrated ability to apply knowledge to complex situations
  • Recognized subject matter expert
  • Experience providing coaching and guidance
  • Ability to diagnose faults under pressure by understanding the integration of complex systems
  • Excellent listening skills
  • Troubleshooting methodologies
  • Excellent oral and written communication skills
  • Demonstrated ability to meet deadlines
  • Ability to work both independently and with other team members
  • Demonstrated ability to be proactive when dealing with issues and challenges
  • Excellent analytical and troubleshooting skills
  • Excellent multi-tasking and organizational skills
  • Excellent at collaboration, open communication and reaching across functional teams.
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