Desktop Support 3 / Soutien aux ordinateurs 3 (12361)

Location: Castlegar, BC, Canada
Date Posted: 20-09-2018
Responsibilities include:
  • Logging and monitoring of customer questions, issues and problems through resolution/completion.
  • Creation and maintenance of customer service request documentation through resolution
  • Provision of customer updates and status reports with regards to open customer issues as appropriate
  • Ensure problem resolution via the maintenance of appropriate action plan and/or project plan
  • Ability to prioritize workload with minimal supervision.
  • Ability to make critical business decisions daily with minimal supervision.
  • Serve as primary escalation point for all problem/issues along with all members of the Support team.

    Must have skills:
1. Desktop support experience
2. Windows 7 troubleshooting experience
3. Customer service skills

Top 3 nice to have skills:
1. Hardware troubleshooting experience
2. Windows 10 troubleshooting experience
3. iPhone support/mobile device management experience
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