Bilingual Technical Customer Service Agent(TH03440-18)

Location: Toronto, ON, Canada
Date Posted: 13-09-2018
Our client is looking for a Bilingual Technical Support individual who will be:
  • Managing and resolving incidents & service requests from customers via multiple channels
  • Responsible for incident notifications to clients for all major incidents
  • Handle the escalation of Tier 1 incidents from frontline agents
  • Primary responsibility is putting our Customers First
  • Develop a strong working knowledge of each client’s products and services
  • Follow standard Service Desk operating procedures
  • Serve as the single point of contact for all customer inquiries
  • Take ownership and responsibility of incidents from start through to resolution
  • Escalate issues appropriately wherever required in order to resolve issues as quickly as possible
  • Bilingualism in English & French
  • Must be flexible to work rotational shifts
  • A related post-secondary education or equivalent experience
  • Excellent customer service and problem-solving skills
  • Excellent communication skills, both verbal and written
  • Must be team-oriented with the ability to accept responsibility and work with minimal supervision
  • Friendly presence and helpful attitude; good interpersonal skills
  • Good problem solving skills
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
  • Proven ability to prioritize multiple tasks in a dynamic environment
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