Network Engineer

Location: Calgary, Alberta, Canada
Date Posted: 05-09-2018
As a network engineer you'll have responsibility for setting up, developing and maintaining computer networks within an organisation or between organisations. You'll offer support to users, who can be staff, clients, customers and suppliers, and troubleshoot any problems that arise. You may, in some cases, also be involved in designing new networks.
Your aim is to ensure the integrity of high availability network infrastructure to provide maximum performance for your users. Networks can include:
  • computer
  • voice
  • firewall.
Network engineers may work internally as part of an organisation's IT support team, or externally as part of an outsourced IT networking consultancy firm working with a number of clients.
Other job titles used for this area of work include:
  • network/helpdesk support
  • support/security/systems engineer
  • IT/systems support engineer
  • network administrator
  • first/second-line support
  • network architect
  • VoIP/Cisco engineer.
As a network engineer, you'll need to:
  • establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards
  • ability to work with both in-home and off-shore teams
  • design and implement new solutions and improve resilience of the current environment
  • maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation
  • undertake data network fault investigations in local and wide area environments using information from multiple sources
  • secure network systems by establishing and enforcing policies, and defining and monitoring access
  • support and administer firewall environments in line with IT security policy
  • report network operational status by gathering and prioritising information and managing projects
  • upgrade data network equipment to the latest stable firmware releases
  • configure routing and switching equipment, hosted IP voice services and firewalls
  • provide remote support to on-site engineers and end users/customers during installation
  • provide remote troubleshooting and fault finding if issues occur upon initial installation
  • undertake capacity management and audit of IP addressing and hosted devices within data centres
  • liaise with project management teams, third-line engineers and service desk engineers on a regular basis
  • speak to customers via email and phone for initial requirement capture.
Your role will depend to a certain extent on the sector you work in and the size of your organisation. For example, in a large investment bank you may have specific responsibility for one area of the system, whereas in a small company you may need to troubleshoot for any IT-related problem that arises.
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