Project Manager 2 / Chef de projet 2 (H-010811515)

Location: Vancouver, BC, Canada
Date Posted: 01-08-2018
Description:
The Implementation Manager will be working on a dynamic team in the emerging IoT business unit. Working closely with two seasoned Project Managers to lighten the workload by taking on the majority of the simpler wireless customer on-boarding that have standard procedures established around their deployment. 
Works closely with/in support of the IoT Implementation team, providing coordination, communication and control functions in delivery of wireless connectivity onboarding, as well as several administrative tasks related to documentation and Project Management. The Implementation manager will be customer facing and will be responsible for vetting all new implementations and scheduling those with either the project managers (based on their availability and the complexity of the build) and retain the simpler implementations to manage to completion. 
Coordinate the transition of all new customers from implementation to support, including tracking of all deliverable s, and getting sign-off from all support teams prior to handing off the customers from the Implementation team to the support team. The implementation manager will be responsible to work with both the Implementation team and the support teams to develop a hand off checklist that will be standard for all new customers.
The Implementation manager will ensure that all new customers have completed the handover to support and that it is documented through this new signoff form. 
The Implementation manager will also manage the rollout of IoT Managed Service clients that have chosen device management services. This will require coordination with the client and the delivery and onsite support teams to ensure that the wireless modem rollout schedule is tracked and managed to a pre-approved schedule.
Generating hardware orders, tracking shipments and tracking third party contractor time sheets would be included. The management of inventory lists, deployment location documentation and exception management (site not ready for install, inventory levels low, RMA of defective devices etc) will be part of this stream of work.

Must to have skills:
1. Project management experience (junior level ok)
2 Good coordination and organizational skills
3. Customer facing skills and diplomacy while dealing with our valued customers.

Nice to have skills:
1. Experience with wireless private APN deployments
2. Understanding of MPLS networks
3. Any experience with remote management of IT deployment teams.  
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