Business Analyst - Senior (Business Analyst Specialist / Band V) (83624)

Location: Brampton, ON, Canada
Date Posted: 27-07-2018
KEY RESPONSIBILITIES:
•             Perform overall on-site maintenance of Atlassian tools (JIRA and Confluence)
•             Perform administrative tasks for the Atlassian products upgrades, patching, backup, and recovery.
•             Provide operating system (CentOS) and hypervisor (e.g. VMWare ESXi) administration.
•             Design, configure, manage, and support Atlassian tools (JIRA and Confluence).
•             Help guide and maintain the organization of data in Atlassian tools.
•             Design and support custom JIRA workflows, fields, dashboards, and reports.
•             Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins.
•             Work with the server and database team to assure solid administration of the Linux servers and MS-SQL environments supporting the Atlassian tools.
•             Investigate, troubleshoot and fix issues related to Atlassian apps, application servers.
•             Document standards, guidelines and standard operating procedures for admins/users of the system.
 
REQUIRED QUALIFICATIONS:

•             Degree in computer science, computer engineering, information technology, or similar technical discipline.
•             Excellent understanding of JIRA workflows, permissions schemes, notification schemes, screen schemes, etc.
•             Experience customizing JIRA.
•             Demonstrated experience in installing, configuring and administering Atlassian plugins.
•             Experience configuring and maintaining application links between JIRA and Confluence as well as other applications.
•             Working knowledge of Networking, DNS, Databases, Exchange and Active Directory, APIs.
•             Debugging and Troubleshooting Skills: System and Network (performance analysis and network troubleshooting)
•             Coding in one or more UNIX shells/scripting languages, (sh/bash, csh/tcsh, Perl, Python)
•             Familiarity with database and MS-SQL administration, and demonstrated competency in writing SQL queries.
•             A motivated self-starting personality, able to work independently while maintaining patience with constant interruptions and multiple requests.
•             Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.         
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