Technology Specialist 2 / Spécialiste en technologie 2 (12149)

Location: Toronto, Ontario, Canada
Date Posted: 20-07-2018
Role is within a Tier 3 proactive team 
Candidate must have 3-5 years experience in managed services 
ability to configure /troubleshoot / upgrade the following components / manufacturers 
- Cisco Collaboration - CUCM, CMS, VCS, TMS, Telepresence endpoints, jabber 
- Polycom - MCU, resource manager , group series , DMA 
- Microsoft - surface hub , Skype for business client 
Ability to troubleshoot mix vendor environments 
Good understanding of QOS 
Solid understanding of troubleshooting methodologies 
Ability to generate monthly capacity reports 

French speaking is preferred 
must have or it should be in the process of obtaining the following certs: 
PVCE -polycom video systems engineer 
CCNA- Video or higher (around video /collaboration) 

Candidate can be in Toronto, Calgary, Montreal or Vancouver

Must to have skills:
1. 3-5 years experience in supporting /troubleshooting Polycom/Cisco video endpoints / infrastructure
2 - 3-5 years experience doing capacity management of infrastructure devices
3. Valid Cisco ccna video , Polycom pcve or in the process of getting them
4. French is strongly preferred

Nice to have skills:
1. Great communicator
2. Microsoft certificAtions 3.ccnp  
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