Business Systems Analyst 2 / Analyste des systèmes d'entreprise 2 (12063)

Location: Toronto, ON M, Canada
Date Posted: 03-07-2018
In this role, as a key member of our client Health team, you will be at the forefront of providing excellent customer support as it relates testing, educating, providing timely follow-up and, implementation activities. In this position you will be joining a growing team of Analysts, transforming & converting health data for Canadian doctors to a client EMR (Electronic Medical Record). This is an exciting opportunity to leverage your experience and skills within an innovative and collaborative environment. Your work will be crucial to the success of the EMR platform within client Health! 

As part of the team, you’ll be responsible for: 
• Meeting with clients to conduct requirements gathering and perform over teleconference 
• Facilitating data review sessions with Physicians 
• Assessing impacts and trends of potential client pain points to propose feasible solutions to the data team 
• Ensuring internal and external customers receive timely and accurate project information and status updates 
• Handling all migration issues with tact and diplomacy, working as an advocate for our internal and external clients 
• Developing excellent working relationships with stakeholders at all levels to build consensus 
• Follow up on the outcome of data issues found during review sessions 
• Working with various teams to identify roadblocks, resolve issues, track go-live dates and ensure timely completion for each project 
• Identifying and implementing opportunities for improvement and build processes to be pro-active in addressing providers and data technology issues 
• Managing and co-ordinating multiple projects simultaneously with ability to work at a micro and/or macro level, depending upon the immediate need. 
• Establish reporting guidelines for validations and monitor outcomes 

Functional Skills: 
• Self-starter with the ability to self-motivate, prioritize, and independently execute assigned work 
• Avid problem solverAbility to stay highly organized in a fast paced, evolving environment 
• A passion for delivering results to drive an outstanding customer experience 
• Ability to surface resistance and issues 
• Passion for helping to generate creative solutions to problems 
• Proven ability to craft positive, concise written communications in meaningful terms for the audience 
• Capable of listening and interpreting client feedback to understand workflow and identify any potential issues with migration 
• Highly collaborative, a persuasive presentation style, and polished communication skills 
• Intermediate proficiency with MS Office (Excel, PowerPoint, Word, Outlook) 

Great to Have 
• Agile & Project Management skills 
• Medical experience or clinical workflow an asset 
• Awareness of data migration standards 
• French (an asset) 

Required Experience: 
• 2 years of minimum experience working with EMRs or Clinical Data or Clinical Workflow or Healthcare industry

Must have skills: (please at least 3 skills/exp):
1. This is a clinical analyst role that is client facing. Agile and project management
2. Medical experience or clinical workflow
3. Self-starter with the ability to self-motivate, prioritize, and independently execute assigned work

Nice to have skills: (please at least 3 skills/exp):
1. Awareness of data migration standards
2. Intermediate proficiency with MS Office (Excel, PowerPoint, Word, Outlook)
3. French (an asset)  
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