Wireless Internet Installer / Repair Technician (12061-S2)

Location: Port Perry, ONT, Canada
Date Posted: 12-06-2018
General Summary
As an Installer / Repair Technician, you will perform initial setup as well as troubleshoot and repair high speed wireless Internet service for customers. You will be responsible for the basic maintenance of Company equipment and an assigned vehicle.
Installer / Repair Technician responsibilities:
  • Mounting antenna on roof; running wiring from outside antenna to inside wall plate/plug; fastening wiring to outside roof/wall or run cable through attic to inside wall
  • Aligning the antenna with the transmitter to achieve optimal performance; changing and moving the mount to adjust for new obstacles; replacing the antenna/radio and faulty wiring or connectors
  • Adhering to the Company’s quality standards, policies, and procedures
  • Using a courteous and professional approach to address customer questions and concerns; discussing equipment placement, cable routing, paperwork completion, etc.
  • Performing basic personal computer (PC) and Local Area Network (LAN) setup and repair
  • Assisting customers with initial PC configuration; demonstrating Email account setup, LAN setup, and basic Internet Service Provider (ISP) use
  • Cleaning up after customer installation; removing boxes, pieces of cable, and dust and debris
  • Setting up Voice over Internet Protocol (VoIP) telephone equipment and testing for proper functionality
  • Completing all installation and repair paperwork
  • Determining which tools are needed for scheduled installations; organizing and loading equipment into Company vehicle
  • Notifying appropriate parties immediately of any issues which may affect efficient operations
  • Building/Installing bracketed TV towers at client homes as needed
Other Duties and Responsibilities
  • Additional responsibilities and duties as assigned
Qualifications
  • Valid driver’s license to drive within the Company’s geographical footprint on a regular basis
  • 1 year in a related customer and/or technical support and/or operations/engineering role
  • Proficient with the Microsoft Office suite, and other job related software
  • Solid knowledge of networking and electronics theory, and electrical codes and standards relative to residential or commercial communications cabling
  • Basic working knowledge of RF wireless technologies and product, and wireless planning, design and deployment processes is an asset but will teach as needed
  • Basic understanding of IP networking
  • Ability to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexible
  • Demonstrate attention to accuracy on all duties and responsibilities
  • Ability to maintain confidentiality and comply with Company and established safety policies and requirements
  • Ability to work weekend and/or evening work will be considered an asset
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