Senior Systems and Applications Support (78255)

Location: Brampton, Ontario, Canada
Date Posted: 03-04-2018
Job Description:

Key Responsibilities/Job Functions:


  Staff is responsible to trouble shoot and resolve Systems and Applications issues. Staff should be able to work independently and be a team player. Staff should be able to work nights, weekends and holidays as per the operational needs.
 
Responsibilities:
•             *Oracle Retail Suite of Applications: RMS, ReSA, RPM, RIB, SIM, POS, CO and RRM
•             *In-depth knowledge of Oracle Retail Applications, Processes and Databases
•             Expert in Transaction Updates flow between, RMS to other applications, ReSA to other applications and RPM flows
•             Expert in trouble shooting any kind of Transactions Flow and Code Level Investigation
•             Knowledge of UNIX/AIX Operating System, SQL Developer/TOAD, and other related utilities.
•             Hands on Experience in Retail WebLogic, Oracle Fusion Middleware, Load Balancer , Oracle DBA is considered a Plus.
 
Accountabilities:
Accountable for supporting:
•             System operations
•             troubleshooting incidents as relates to all Retail POS applications
•             Supporting business and IT projects as required
•             Supporting the core business as required
•             Maintaining a cordial and warm relationship with Business, IT and Vendor partners always
•             Accountable to Manager Retail Prod Support
•             Responds to escalations, for one or more applications. Monitors applications and systems within their area of responsibility.
•             Delivers on a specific operational function(s), as well as participates in moderately complex project related activities.
•             Responsible for collecting, analyzing data, and providing feedback.
•             Responsible for providing various supervisory related functions such as:
•             Extends knowledge of local systems and business to groups or departmental level.
 
Activities and Delivereables:
•             Must own and manage assigned tickets
•             Must participate in assigned projects and activates
•             Must participate in group/team meetings
•             Must submit timesheets on schedule
 
Success Measures:
•             Demonstrated Knowledge in the following areas:
•             Oracle Retail Merchandising System ( OR-RMS )
•             Oracle Retail Pricing Management  ( OR-RPM )
•             Oracle Retail Sales Audit  ( OR-ReSA )
•             Oracle Retail Allocation    (OR-Alloc )
•             Oracle Retail Interface Bus (OR-RIB)
•             Oracle Retail Store Inventory Management System (OR-SIM)
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