Technical Activities - Technical Activities (H-27013)

Location: Toronto, Ontario, Canada
Date Posted: 27-02-2018
Consultant Level: Programmer/Technical Level (Infrastructure, Operations, Support)
Project Requirements:
  • Primary Task:
    • Be able to work under supervision to help support our commercial business to business applications leveraging their prior experience with
      • ITIL Service Operation
      • Service-Now, JIRA, Confluence
      • Internal Business User Support
      • Working with off-shore global support teams
    • It is expected that there will be some after-hours and week-end on-call support required.  About 1 week out of three.
    • French is an asset but not a requirement.
  • Value added tasks:
    • Provide best practices handling incidents, implementing changes, ensuring continuous improvement within an agile SCRUM based local development group.
  • Notes:
    • The applications supported are in-house developed ordering portal, SAP ERP, in-house CRM system.

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