Network Technician - Senior (75660-2)

Location: Brampton, ON, Canada
Date Posted: 24-01-2018
Job Description:
Key Responsibilities/Job Functions:
•             Provide Technical Support to the “Engineering, Traffic & Translations” team managing the Multimedia Telephony Application Server, Mobile Positioning and Location Routing Function Systems (MTAS, MPS and LRF) on client’s wireless network nationally across Canada, based in Brampton, ON
•             Manage In-service Performance of client’s wireless E911 and Telephony services
•             Perform Maintenance, Security, Change, Incident and Problem Management with a focus on Regulatory compliance and our customer’s as well as the public’s safety
•             Work collaboratively with client’s Engineering and Operations counterparts to provide input to design and follow the established path of Lab-to-Production to deliver and operationalize new platforms, services, features and upgrades
•             Work collaboratively with the End-to-End Services and Planning and Governance teams to implement all needed Network changes
•             Work closely with cross-functional teams at client’s and externally to deploy and support client’s wireless E911 services
•             Conduct Acceptance testing and validations for all new platforms, services and features
•             Ensure key performance indicators are identified and monitored when new services are introduced in the network
•             Produce e-work-orders/MoPs based on design documents and complete associated checks
•             Perform detailed fault analysis
•             Assist when called upon in the preparation of Pre-Plans for service restoration of critical incidents
•             Assist in the development of technical documentation related to standards, procedures and preventive maintenance routines
•             Ensure client’s services are highly available through superior implementation and technical support capabilities
•             Perform impact analysis, method of procedure review, implementation and verification of change management activities
•             Perform software and hardware upgrades on LAB and Production environments
•             Other duties/tasks as assigned from time-to-time.
•             Post-secondary Engineering degree (preferably in Telecommunications or related) is required; candidates with an exceptional track record in Enterprise Wireless Carriers or Operational environments will be considered on merit
•             In-depth knowledge and demonstrated work experience on the following is required:
               3GPP Wireless Access Networks (2G/3G/LTE/LTE-Advanced/Unlicensed/WiFi)
               Wireless E911 services in Canada
               IMS-Centric Core network and services
               Mobile Positioning and Location Routing Function Systems (GMLC, LRF, SMLC)
               Wireless Network Management tools
               Ericsson MPS, OSS, EPC, UDM
               UNIX/Server Administration
               Proficient at shell-scripting
               Solid Network Security fundamentals
               Proven project delivery experience
               Proven operational experience
Other skills and experience required include: TCP/UDP/IP networking, IT security, DNS/DHCP, LDAP, Programming and Scripting.
•             Must be a highly motivated self-starter with a self-learning mentality to keep pace with rapid network and service evolution
•             Must have excellent analytical, troubleshooting and problem-solving skills
•             Must take Pride in their work – Owning any/all issues and overcoming obstacles is key
•             Knowledge of Internet Industry Standards and Specifications are essential (IETF, etc.)
•             Must be thoroughly familiar with Wireless telecom industry standards, such as 3GPP, ANSI, ITU-T, etc.
•             Must be familiar with the CRTC and their regulatory role in the Canadian wireless industry
•             Team player with the ability to deliver as an individual contributor
•             Takes ownership of tasks assigned and sees through to completion
•             Demonstrates pro-active approach to the work
•             Demonstrated customer focused approach and professionally driven attitude
•             Superior communication and interpersonal skills are required
•             Ability to work in a fast-paced, dynamic environment with changing priorities
•             Able to travel for business needs
•             Flexibility to work shifts, including weekends and holidays
•             Ability to participate in 24x7 on-call rotation
•             Must possess the “thirst” to seek out answers on their own to problems encountered and must be able to work collaboratively to generate tactical solutions to operational support challenges as necessary
Mandatory Skills:            
Nice-to-Have Skills:         
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