Bilingual Call-center CSR (English/Spanish) (PM- 00118)

Location: Toronto, ON, Canada
Date Posted: 24-01-2018
Our client is seeking Bilingual Call-center Customer Service Representative with the ability to thrive in a high performance and high reward environment.
Clients offers work culture where innovation is the goal, hard work is expected and creativity is rewarded. Bilingual CSRs enjoy a competitive salary, excellent benefits and a network of creative associates that drive innovation in technology and service.

This is a unique opportunity to join an exciting, high growth organization that Deloitte recognized as one of the fastest growing companies in North America. The company provides the complete bill pay management solution: consumer self-service, business analytics, communications management, presentment and payment.

The role of the Bilingual Customer Service Representative is to:
  • MUST HAVE at least 2 years’ experience in an INBOUND CALL CENTER
  • Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction
  • Flexibility and dependability with strong organizational skills
  • Capability to learn quickly and apply that knowledge, along with the ability to work in a team
  • Maintain client database with updated contact information
  • Handle all aspects of customer service in a professional manner
  • Assist in preparing client reports, correspondence and documents as required
  • Responding to phone, email questions and inquiries in a professional business manner
Preferred Qualifications:
  • ABSOLUTELY MUST HAVE at least 2 years INBOUND CALL-CENTER experience
  • Fluently Bilingual (Spanish / English) will be tested
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