Network Specialist 3(11231)

Location: Calgary, AB
Date Posted: 02-01-2018
 Delivery of contracted managed LAN, WAN, firewalls, wireless LAN, data center, load balancing, WAN optimization, and Cisco Unified Communication (Collaboration) VoIP services. 
• Ensure a high level of end-user satisfaction and achieve/exceed SLA commitments which drive a high Likelihood to Recommend (L2R) rating. 
• Provide troubleshooting and configuration management of networked equipment. Identify and analyze the root causes of performance breakdowns and recommend solutions. • Conduct and report on pro-active maintenance routines. 
• Configuration of network equipment. 
• Capacity and performance management 
• Network upgrades and enhancements 
• Produce necessary documentations for the managed network environment. This may include network diagrams, method of procedures, business case development, statement of work, transition plan, project plan, etc... 
• Pursue network availability through continuous improvement 
• Participate or lead network design and implementation projects primarily on Cisco platforms 
• Working with the account teams in developing client solutions in support of sales proposals. 
• Required to lead and/or mentor other team members in meeting the customer expectations. Required Skills & Abilities: 
• Demonstrated ability to work in a diverse enterprise environment that includes LAN, WAN, firewalls, wireless LAN, data center, load balancing, WAN optimization, and Cisco VoIP services. 
• Strong knowledge in interworking design and troubleshooting of LAN and WAN environments using Cisco technologies. 
• Demonstrated experience and proficiency in the design, installation and maintenance of Cisco VoIP technologies 
• Knowledge of QoS configuration and troubleshooting 
• Experience and understanding of networking technology including TCP/IP, DHCP, DNS, WINS 
• In depth knowledge of IP stack and packet decoding using protocol analyzers. 
• Proficient knowledge with firewalls and VPN systems, authentication systems, encryption technologies, and security tools. 
• Extensive knowledge of LAN configurations & trouble shooting techniques including data center and desktop applications 
• Demonstrate an excellent understanding and technical skills in architecture, planning & design, implementation, problem resolution, maintenance, and upgrades to data network equipment and network infrastructures. 
• Candidates must operate efficiently and effectively in a very interactive team environment 
• Proven ability to liaise with customers with the goal of effectively working with systems, building customer knowledge, review (sometimes taking ownership and/or explain) major outages and trends, and assist in the development of action plans to eliminate future risk. 
• Multi-Tasking with strong time management and ability to manage competing priorities. 
• Ability to work: independently, extended hours, overtime, and after-hours providing on-call 7X24 coverage on a rotational basis. Ability to travel and work on-site at a customer location if required 
• Willingness to work on a 7X24 shifts plan or non standard working hours. 
• In addition to demonstrated technical ability the candidate must have the ability to work at a business level with the following management abilities: - Work with sophisticated clients through strong interpersonal skills - Work on teams in a lead and participative capacity - Time management and organizational skills - Oral, written and presentation communication skills - Facilitate solutions in a complex technology and business environment - Discuss solution benefits with Financial Acumen skills - Decision Making skills to determine the most appropriate solutions - Competitive value-add solutions through Creativity and Innovation - Strong written and presentation skills - Possess a vehicle and have a valid driver license. 

Required Professional Designation/Certification: • Higher level professional CISCO certifications such as CCNP, CCVP, or CCIE and CISCO Prime are required. • and a demonstrated 5+ years of experience working in a complex network environment that includes Cisco VoIP technologies.
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