Network Operations Technician - 73735

Location: Brampton, ON
Date Posted: 11-12-2017

Job Description:
Responsibilities Include:

•       Track and complete work order as-builts.
•       Coordinate with other Technicians and departments as required to maintain service levels, maximize efficiency and ensure network consistency across within your area of responsibility.
•       Coordinate troubleshooting activities with technicians and other departments to resolve network related issues.
•       Effectively interface with NOC, Field Operations, TAC and Engineering groups to resolve network faults. Provide the highest quality customer service possible.
•       Plan and implement work orders associated with UMTS, GSM, LTE, Transport respecting the customer, and live network facilities.
•       Microwave and Transmission experience is required. e.g. Mux’s, RFU’s,DS1, DS2 ,DS3, OC3, IP transmission
•       In depth knowledge of key quality service indicators on Microwave and Transmission equipment, Optical Fibre, TCP/IP,
•       Maintain inventory of equipment and parts to perform regular field and lab duties, equipment, tools, laptop etc.
•       Effectively plan your own time, must be efficient with good time management.
•       Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications
•       Participate in activities associated with network optimization and build activities
•       Maintain inventory of required parts and perform regular audits to ensure availability of parts
•       Test hand-offs, RSSI, transmit level on mobiles, dropped calls and investigate any changes, perform Inbuilding walk testing and investigate/isolate UL RSSI interference
•       Document activities for future assessment and analysis
•       Administration: maintain accurate online data for sites
•       Administrative reporting of Mileage, Timesheet, Expenses,
•       1 – 3 years of technical telecommunications experience supporting network elements
•       Diploma/Certificate in Electronics from a technical institute or equivalent work experience
•       Microwave and Transmission experience would be beneficial  e.g. DS1, DS2 ,DS3
•       Optical Fibre, SONET OC3/12/48/192 and knowledge of TCP/IP/Ethernet would also be an asset.
•       Ability/willingness to work shifts, overtime and to be on stand-by when required
•       Travel is required 100% of the time within your own area.
•       Strong RF background.
•       Demonstrated investigative, problem solving, analysis and troubleshooting skills.
•       Must possess a valid Ontario driver’s license and a good driving record
•       Ability to work with minimal supervision
•       Proven ability to work in a fast-paced environment with shifting priorities
•       Strong interpersonal and communication skills
•       Ability to travel and work at various sites as required.

Mandatory Skills:
CISCO (2), GSM (2), EXCEL (2), MS OFFICE (2), OUTLOOK (2), MS WORD (2), REMEDY (2), WCDMA (2), UMTS (2), MS SHAREPOINT (2)

Nice-to-Have Skills:
CCNA (2)
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