Desktop Support 3 - Vernon, BC (11225)

Location: Vernon, BC
Date Posted: 06-12-2017
Responsibilities include:Logging and monitoring of customer questions, issues and problems through resolution/completion. Creation and maintenance of customer service request documentation through resolution Provision of customer updates and status reports with regards to open customer issues as appropriate Ensure problem resolution via the maintenance of appropriate action plan and/or project plan Ability to prioritize workload with minimal supervision. Ability to make critical business decisions daily with minimal supervision. Serve as primary escalation point for all problem/issues along with all members of the Support team. 

Duties include: 
- Hardware/software break/fix. 
- Mobile device support including: device enrolment, IOS and app troubleshooting. 
- Image/wipe computers. 
- Basic network troubleshooting for hands/feet support. 
- Software Setup/move/retrieval of computers and peripherals installations. 
- Asset management
-VPN & Dial-up connectivity-support 

Must have skills: (please at least 3 skills/exp):
- Hardware/software break/fix.
- Mobile device support including: device enrolment, IOS and app troubleshooting.
- Image/wipe computers.
- Setup/move/retrieval of computers and peripherals.
Must be able to lift 25+ lbs. - Software installations. - Asset management. 

Nice to have:
- Basic network troubleshooting for hands/feet support

Jesse Bir
Senior Technical Recruiter
EmergiTel Inc.

Please contact me with any questions:


(w) 1-604-283-9105 ext. 293

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