NOC Specialist (73321)

Location: Brampton, ON
Date Posted: 06-12-2017
Job Description:
Key Responsibilities/Job Functions:
•             To provide Tier 3 centralized operations for clients Data networks and services supporting residential and business customers.
•             Manage and drive incidents to resolution working directly with the appropriate internal support groups and Vendors to ensuring all Customer and Network MTTR's and SLA's are met
•             Execute the Network Notification process to ensure communication of all major or significant network customer impacting events.
•             Ensure Change and Incident Management policies are enforced.
•             Monitor change control activities to ensure all planned network events are transparent as possible to the end customer.
•             Requires holistic understanding of the clients network and the ability to assess impact to services and customers.
•             Act as an interface to Network Operations Groups, implementation, Third Party Carriers and Customer Facing Groups.
•             Execute the Network Notification process to ensure communication of all Critical, Severe, or Major network customer impacting events.
•             Perform disaster recovery/pre-plan implementation
•             Collaborate with customer-facing, internal support groups and external vendor/supplier.
•             Write and document any department procedures needed for troubleshooting
•             Ensure successful completion of assigned projects           
 
Mandatory Skills:            
REMEDY (1), TCP/IP (1), CCAPS (1), CCNA (1), WIFI (1)      
 
Nice-to-Have Skills:         
CISCO (1), FIREWALL (1), RF (1)  
 
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