Platform Technician [2542]

Location: Brampton, ON
Date Posted: 20-11-2017
Job Description:
This position provides operations and Tier IV support to the Data, Communications and Entertainment platforms, the Corporate and Wireless networks, and to the CT-NOC and customer care centres, and for configuration and provisioning of Cisco devices.  It also provides implementation support to Wireline Access Network departments. 
The areas of responsibility are; IP Management, Configuration Management and Capacity Augmentation with focus on IPv4/IPv6 management and switch and port assignments for optimum performance and within capacity constraints.

Key Accountabilities
  • Ensure all customer data and information is secure from all unauthorized person(s).
  • Ensure best interest of Client and its business is prioritized.
  • Ensure risks associated with business or service is mitigated to highest degree of control.
  • Ensure all documentation such as but not limited to MOPs are complete with all relevant information and is reviewed by senior specialist prior to affecting network.
  • Ensure system access policies are adhered to, acquiring exemption authorization where needed.
  • Ensure all policies and standards listed in Clients’ literature are met and adhered to at all time.
  • Ensure business requirements are prioritized when on-call.
  • Ensure service delivery and customer satisfaction.
  • Ensure minimal if any impact to customer service or the business when provisioning.
  • Ensure support is requested from senior specialists if and when need arises thus minimize risks.
  • Must have a technical college diploma or university graduate in a technology discipline (Computer Science, Computer Networking, Electrical Engineering).
  • Must have a technical understanding of TCP/IP and subnetting.
  • Must have experience with Cisco UBR10K, RFGW10 and Nexus Switch devices.
  • Must have experience with networking, Cisco and Juniper routers and UNIX servers such as SUN or HP.
  • Nice to have a minimum of 3 years’ experience in Cable, Telecommunications or Internet in a Network Operations or Network Engineering environment.
  • Must be experienced in process development.
  • Must be proficiency with Microsoft Office, Visio and MS Project.
  • Core values; customer focus, team work, communication, accountability and innovation.
  • Role Specific Competencies; integrity, adaptability, problem solving, achievement orientation, listening, understanding and responding.
  • Report writing experience required.
  • Ability to work both independently and as part of a team.
  • A high level of attention to detail and follow up.
  • Excellent organizational and interpersonal skills.
  • Must be reliable and conscientious.
  • Must be available to work on a rotating on-call environment.
  • Must be able to work any shift as required.

Additional Comments:
This is a customized job description.
  • Resource needed ASAP. Looking for someone who is skilled in IP address routing.
  • Looking for min 3 years experience.
  • CCNA is mandatory. CCIE is a nice to have.
  • Also requires people skills and a team player.
  • Night shift (12am - 6/7am) will be required 50-60% of the time! depending on the progress of the project.
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