Desktop Support 3 / Soutien aux ordinateurs 3 (11023)

Location: Vancouver, BC
Date Posted: 24-10-2017

Tier 3 desktop support technician (customer facing). Responsibilities include: Logging and monitoring of customer questions, issues and problems through resolution/completion. Creation and maintenance of customer service request documentation through resolution Provision of customer updates and status reports with regards to open customer issues as appropriate Ensure problem resolution via the maintenance of appropriate action plan and/or project plan Ability to prioritize workload with minimal supervision. Ability to make critical business decisions daily with minimal supervision. Serve as primary escalation point for all problem/issues along with all members of the Support team. 
- MUST have worked in an enterprise environment supporting a minimum of 7,500 devices. 
- Duties include: hardware break/fix, Win7 OS troubleshooting, application installation/troubleshooting, mobile device enrolment/troubleshooting (IOS, Android), imaging, PC setup/moves. Must be able to lift 25+ lbs. Able to do face to face and remote troubleshooting. High volume of work, time management a must

Must have skills: (please at least 3 skills/exp): 1. Windows 7 OS troubleshooting 2. Mobile device enrolment/troubleshooting (IOS) 3. Application troubleshooting. Expert knowledge in MS Office products 4. Hardware break/fix 5. Must have worked in a large enterprise environment supporting a minimum of 5000 devices 6. Must be able to lift 25+ lbs 7. Customer facing and remote support experience Nice to have skills: (please at least 3 skills/exp): 1. Basic network troubleshooting 2. McAfee Solid core troubleshooting 3. Application testing
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