Technology Specialist 2 / Spécialiste en technologie 2 (11020)

Location: Burnaby, BC
Date Posted: 19-10-2017
Position Overview: 

As an AWS Technology Specialist you will bring your outstanding bilingual technical skills and great attitude to support customers using Amazon Web Services (AWS) and solutions. You will provide technical assistance, advisory services and support AWS customers with specific work towards monitoring, automation, optimization, compute, and configuration management. This is a 24/7 on-call position and will require the candidate to be able to work in this environment. You are a highly motivated and energetic individual who works well in a team environment and has excellent French and English communication skills. 

• Ensure the client customer-first values are embodied in all client engagements 
• Work in a team environment to achieve stated goals and objectives 
• Apply advanced troubleshooting techniques to provide unique solutions to our customer’s needs 
• Responsible for creating standard operating procedure and process documents associated with the AWS managed service 
• Work on critical, highly complex customer problems that may span multiple AWS services 
• Ensure that proposed solutions integrate within the client’s overall IT environment and business strategy 
• Retain responsibility for the clients' solution through implementation to operational readiness 
• Participate in on-call support rotation and be available after-hours where escalation may be required 
• Operate AWS console in either English or French 
• Communicate with client customers in both written and verbal forms in either English and/or French 

Technical Skills Requirements: 

The AWS Technology Specialist should have the following AWS technical skills in order of priority: 

1. Hands-on experience with AWS in a production or commercial setting. 
2. Experience and good understanding of core AWS services (e.g., EC2, EBS, RDS, Route 53, CloudFront, S3, IAM, VPC, etc.) 
3. Experience with migrating and managing Windows and Linux EC2 instances. 
4. Strong working knowledge of CloudFormation and associated tools. 
5. Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.) 
6. Using AWS connectivity and migration services such as VPNs, Direct Connect, Storage Gateway, etc. 
7. Exposure to storage technologies (SAN, NAS, iSCSI, FC, RAID) 
8. Exposure to security concepts / best practices 
9. Experience with programming / scripting (i.e. Bash, VB, PowerShell, C#, Ruby, Python, Node.JS) 
10. Exposure to Hybrid IT environments 
11. Experience with Git/CodeCommit and DevOps concepts. 
12. Configuring and extending Active Directory into AWS. 
13. Knowledge and application of serverless principles, i.e., AWS Lambda or the Serverless framework. 
14. Database experience (PostGres, MySQL, Oracle, SQL Server) 

In addition to technical skills, a qualified AWS Senior Technology Specialist must demonstrate excellent verbal and written skills in English. French also is an asset. The combination of technology skills and customer-facing competencies result in individuals that are capable of providing outstanding customer support. 

Required Professional Designation/Certification: 
• Bachelor’s degree or technical diploma in Computer Science/Engineering or equivalent 
• AWS Certified Solution Architect, SysOps or Developer - Associate level (Professional level certification an asset) 
• Other Cloud or technical certifications such as the following are also an asset: 
o CompTIA Cloud+ 
o MCSE (Cloud Platform and Infrastructure preferred) 
o VMware VCP 
o Network or security certifications 
Required Experience: 
• 10+ years of related work experience in the IT industry in systems administration/operations, solution development, consulting or client- facing technical roles 
• Minimum 2 years of experience developing, implementing and supporting AWS Cloud solutions
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